Summary
Overview
Work History
Education
Skills
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Languages
Affiliations
Certification
Timeline
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Catalin Tincu

Catalin Tincu

Bucuresti, Romania

Summary

Dedicated and detail-oriented Software Engineering graduate with a solid foundation in technical support, data management, and team leadership. I bring two years of experience in Technical Customer Support, where I refined my critical thinking and problem-solving skills while assisting clients and troubleshooting issues efficiently. Additionally, I have 1.5 years in data entry, where I initially contributed as an agent and later managed a department of 8-12 people, honing my leadership and logistics management abilities. My technical skill set spans Python, Postman, GitHub, C#, C++, CSS, HTML, JavaScript, Networking and Microsoft Office, complemented by a strong attention to detail and commitment to quality. I am eager to apply my technical acumen and management experience to drive results and continuous improvement in a dynamic, collaborative environment.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Specialist Technical Support

Alvys
Chisinau, Republic of Moldova
12.2022 - Current
  • Troubleshooting users errors through emails(via intercom), chats(via intercom), phone calls(via ring central) or scheduled meetings(via teams).
  • Trainings for potential customers or active customers.
  • Creating work items for engineering team via Azure or Jira.
  • Reproducing bugs and incidents using console, postman or other tools.
  • Successfully satisfying in a timely fashion per metrics and CSAT ratings.
  • Proactive and engaged in engineering and product meetings to review and improve alvys system.
  • Increased client satisfaction by providing specialized support and advice.
  • Analyzed complex datasets for improved decision-making processes.
  • Improved workflow efficiency with thorough process analysis.
  • Constant learning new feature and best practices to assist customers engineering team.
  • Resolved technical issues promptly, enhancing overall system performance.
  • Led training sessions for staff skill improvement.

Data Entry Manager

Alvys
Chisinau, Republic of Moldova
01.2022 - 11.2022
  • Trained new hires to enhance their performance levels.
  • Ensured accuracy of data by thoroughly reviewing and verifying entries.
  • Communication via Teams with Jamaican and US teams, weekly meetings.
  • Managed team workflow for increased efficiency and productivity.
  • Delegated tasks for optimal use of resources and talents.
  • Recording performance and metrics weekly in excel.
  • Handling difficult relations with clients.
  • Boosted employee morale by recognizing excellent performances during team meetings.

Data entry specialist

Alvys
Chisinau, Republic of Moldova
07.2021 - 02.2022
  • Operating with incoming logistic data and inputting into Alvys TMS.
  • Proceeding documents and selecting the relevant information for the truck drivers.
  • Formatting and recording amount of loads procced by day/week/month and excel.
  • Analyzing and auditing colleagues date entered.
  • Maintained client confidentiality whilst handling sensitive data.
  • Utilized advanced software to facilitate efficient data management.
  • Promoted workflow efficiency with fast typing skills.

Network administrator

CEITI
Chisinau, Republic of Moldova
04.2020 - 06.2020
  • College experience project
  • An efficient wireless network project of our college that can be implemented in the similar topological structure of an other educational institution.

Network administrator

CEITI
Chisinau, Republic of Moldova
05.2019 - 06.2019
  • College experience project
  • The "computer network" will be based on a cabling system structured in inside the institution
  • The topology of the network is of the star type with a single point of concentration (technic room), on the ground floor.

Programming

CEITI
Chisinau, Republic of Moldova
01.2018 - 06.2018
  • College experience project
  • Basically studying and developing some visual programs.

Programming

CEITI
Chisinau, Republic of Moldova
01.2017 - 06.2017
  • College experience project
  • Program that will generate ads for clients based on their account information.

Education

Bachelor of Science, English Taught Honours Program in Software Ingineering - Software Engineering

Technical University of Moldova
Chisinau, Republic of Moldova
09.2020 - 05.2024

Network Technician, The Center of Excellence in Informatic and Information Technologies - Networking

CEITI
Chisinau, Republic of Moldova
09.2016 - 05.2020

Skills

  • Critical thinking
  • Problem solving
  • Python
  • Logistics management
  • C#
  • GitHub
  • Postman
  • Client engagement
  • Attention to Detail
  • Data Entry
  • Scala
  • Microsoft Office
  • C
  • Web Development HTML 5 CSS JavaScript
  • Cisco Packet Tracer
  • Cyber Security Analysis
  • Network Administration

sections.external_links.name

Languages

English
Advanced
Romanian
Native
Russian
Upper intermediate

Affiliations

  • Sports, reading and travelling.

Certification

Algorithm Toolbox Certificate

Asymmetric Cryptography and Key Management Certificate

Design Patterns Certificate

Identifying Security Vulnerabilities Certificate

Mathematical Foundations for Cryptography Certificate

Timeline

Specialist Technical Support

Alvys
12.2022 - Current

Data Entry Manager

Alvys
01.2022 - 11.2022

Data entry specialist

Alvys
07.2021 - 02.2022

Bachelor of Science, English Taught Honours Program in Software Ingineering - Software Engineering

Technical University of Moldova
09.2020 - 05.2024

Network administrator

CEITI
04.2020 - 06.2020

Network administrator

CEITI
05.2019 - 06.2019

Programming

CEITI
01.2018 - 06.2018

Programming

CEITI
01.2017 - 06.2017

Network Technician, The Center of Excellence in Informatic and Information Technologies - Networking

CEITI
09.2016 - 05.2020

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Catalin Tincu