CATALINA BULAT

Addressed customer travel requests via telephone and email, maintaining high service standards.

Supported quality control measures and participated in staff training sessions.

Ensured compliance with client procedures and guidelines during shift oversight.

• Processed ticketing for corporate clients and travel agencies, ensuring timely service delivery.
• Handled group bookings alongside ticketing issues, voids, reissues, and ancillary services management.
• Participated in tenders to enhance business development efforts.
• Leveraged multiple GDS systems including Amadeus, Farelogix, and Gabriel for efficient booking operations.

• Coordinated corporate, leisure, and VIP travel arrangements including hotels, transfers, and packages.
• Provided 24/7 emergency support for urgent travel needs.
• Utilized multiple GDS platforms such as Amadeus, Travelport Galileo, and Farelogix for bookings.
• Participated in tender processes to secure contracts and partnerships.

• Submitted monthly narrative reports on alumni activities, successes, and upcoming events to immediate supervisor and FLEX Alumni program.
  Prepared financial reports requesting project funding for review by immediate supervisor and FLEX Alumni program each month.
  Coordinated alumni project planning, providing encouragement and support throughout.
  Collaborated with alumni to develop proposals and budgets for projects under guidance of immediate supervisor and FLEX Alumni program.
  Updated online alumni database on a monthly basis to maintain accurate information.
  Monitored and refreshed social media platforms for local and national alumni community engagement.
  Promoted contributions from alumni to The Bradley Herald while enhancing visibility of the program’s website.
  Assisted in organizing FLEX Alumni program projects including grants, contests, workshops, and alumni opportunities.

• Responded to calls from leisure clients, ensuring prompt assistance with travel requests.
• Identified and presented top options for air travel bookings as per client specifications.
• Advised clients on ticket rules and payment steps to enhance user experience.

• Facilitated group activities enhancing English learning for students with disabilities.