Summary
Overview
Work History
Education
Skills
Timeline
Generic
Catalina Plesco

Catalina Plesco

West Drayton,London

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving with exceptional experience leading teams, delivering results and exceeding expectations. Builds positive rapport, inspires trust and guides teams to achieve organisational goals.

Overview

10
10
years of professional experience
6054
6054
years of post-secondary education

Work History

Assistant Manager

Harrods
London Heathrow
09.2024 - Current
  • Fostered a positive work environment through effective leadership and team-building activities.
  • Monitored sales performance and adjusted strategies as required.
  • Handled customer complaints effectively, restoring trust.
  • Managed daily operations ensuring smooth shop floor running.
  • Created a positive workplace resulting in higher morale.

Supervisor

Harrods
London Heathrow
01.2023 - 09.2024
  • Resolved customer complaints and service issues.
  • Coached staff to achieve sales targets.
  • Managed store opening/closing and security.
  • Planned workloads and improved efficiency.

Team Leader

Pret A Manger
Uxbridge
02.2019 - 12.2022
  • Resolved employee relations issues.
  • Maintained high customer service standards.
  • Led teams to improve productivity.
  • Analysed KPI data to achieve goals.
  • Ensured health and safety compliance.

Team Member

Pret A Manger
02.2018 - 02.2019
  • Maintained hygiene standards.
  • Managed time efficiently.
  • Delivered high customer satisfaction.

Site Administrator

Ciupi.md
Chisinau
02.2016 - 06.2018
  • Managed website content.
  • Organised schedules and meetings.
  • Supervised hiring and training.
  • Handled customer inquiries.

Education

Diploma of Higher Education - International Business

University of the West of Scotland

Diploma - Public Service/Tourism

State University of Moldova

Piano Studies -

Skills

  • Leadership
  • Customer Service
  • Attention to Detail
  • Team Management
  • Retail Operations
  • Time Management

Timeline

Assistant Manager

Harrods
09.2024 - Current

Supervisor

Harrods
01.2023 - 09.2024

Team Leader

Pret A Manger
02.2019 - 12.2022

Team Member

Pret A Manger
02.2018 - 02.2019

Site Administrator

Ciupi.md
02.2016 - 06.2018

Diploma of Higher Education - International Business

University of the West of Scotland

Diploma - Public Service/Tourism

State University of Moldova

Piano Studies -

Catalina Plesco