Catarina Jecev
Chisinau
Summary
Dedicated and results-oriented professional with a strong background in customer service and operations. Skilled in managing multiple priorities and handling complex customer needs with a calm, organized approach. Known for excellent communication and problem-solving abilities, with a proven track record of enhancing customer satisfaction and streamlining service processes. Possesses a strategic mindset and a proactive attitude, consistently delivering results that align with team goals. Fluent in Russian, Romanian, and English, bringing strong multicultural communication skills to any team.
Overview
8
8
years of professional experience
Work History
TECNOLOGY ORIENTED
Product Manager in Information Tehnology
07.2023 - 01.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
KIVORK
Sales manager
07.2021 - 09.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
OOO Studio Moderna
Operator
06.2020 - 10.2020
OOO Studio Moderna
Operator
06.2019 - 09.2019
Publis Moldova
Sales manager
06.2017 - 09.2017
Education
Chemistry
Moldova State University
English
International Language Training Centre
IT/QA
STEP IT Academy
Bachelor's degree -
Lyceum Gogol,Chishinau
Skills
- Time management
- Attention to detail
- Flexible and adaptable
Strategic Vision: Skilled in creating strategies to boost team productivity and customer satisfaction Anticipates challenges and implements solutions to meet goals
Customer Service: Experienced in managing diverse customer needs with professionalism, ensuring quick issue resolution and fostering loyalty
Microsoft Word: Proficient in producing well-formatted, professional-quality documents, reports, and proposals
Data Communications: Ensures clear, accurate information flow between team members and customers, utilizing digital tools to improve collaboration
Email Correspondence: Highly organized in managing high-volume emails, maintaining professional and efficient communication
Special Requirements Management: Adapts services to meet diverse client needs, ensuring compliance with guidelines
Customer Feedback: Gathers and applies feedback to continually improve service quality and meet customer expectations
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Decision-making
- Organization and time management
- Problem resolution
- Verbal communication
Languages
English
Russian
Romanian
Personal Information
Name & contact
Timeline
TECNOLOGY ORIENTED
Product Manager in Information Tehnology
07.2023 - 01.2025
KIVORK
Sales manager
07.2021 - 09.2021
OOO Studio Moderna
Operator
06.2020 - 10.2020
OOO Studio Moderna
Operator
06.2019 - 09.2019
Publis Moldova
Sales manager
06.2017 - 09.2017
English
International Language Training Centre
IT/QA
STEP IT Academy
Bachelor's degree -
Lyceum Gogol,Chishinau
Chemistry
Moldova State University
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