CATHERINE MUSABE KOOMSON
Frederick
Summary
Experienced warehouse employee with 8 years in high-demand environments, specialising in effective communication and efficient multitasking. Notable for identifying safety risks and proposing actionable solutions that optimise operations. Strong analytical and conflict resolution skills enhance team collaboration and contribute to achieving business objectives. Ready to tackle new challenges and support organisational growth.
Overview
24
24
years of professional experience
Work History
Customer Service/Sales Agent
Rwandair Express
08.2001 - 09.2005
- Supervised a 13 member team, focusing on compliance and operational protocols.
- Prepared accurate passenger manifests and issued tickets efficiently.
- Executed tickets sales via cash and electronic payments, compiling detailed sales reports both in Dollars and Rwandan Francs.
- Leveraged computer applications for effective database management and documentation.
- Assigned daily duties and prepared weekly schedules to streamline team workflow.
- Managed passenger high emotions during flight disruptions with professionalism.
- Worked under high-pressure to beat flight departure times, regardless of unexpected adversities.
- Facilitated proper bag labeling to achieve smooth departures and lessen loss.
- Trained new employees to meet established operational guidelines.
Warehouse Associate
ALDI
07.2017 - Current
- Operate forklifts, taggers and front riders to efficiently move product throughout the warehouse.
- Replenish products in slots in a timely manner using the hand held scanner to ensure the associates have a smooth flow and little to no waiting time.
- Have conducted pallet audits to ensure accurate product quantity selection for the store.
- Assisted 3rd shift in racking pallets in assigned locations in the morning to clear isles for the day's selection.
- Trained new employees on product selection, labeling and staging. Safety protocols and other operational procedures.
- Collaborate with team members to streamline order fulfillment processes and reduce delays, by working together in the wrapper, or when there is a spill.
- Performed inventory control, such as counting products and pallets in the warehouse.
- Consistently lift materials weighing as much as 40 pounds for 6-8hrs.
- Adapting by learning the AHEAD System, as the Warehouse Ambassador, and switching back and forth between systems and equipments.
- Constantly meet or exceed set targets while maintaining a safe and inclusive working environment.
- Enhance customer satisfaction through quality and accurate quantity selection. Eliminating damage of product while ensuring timely staging for loading and shipping.
Education
Certificate of Technical Studies - Food And Beverage (Certificate)
Mombasa Technical Training Institute
Mombasa, KenyaBBA - Banking And Finance
Mt. Kenya University
Kigali, Rwanda.12.2013
Diploma - Information And Communication Technology
Uganda Management Institute
Kampala, Uganda.03.2010
Skills
- Scheduling Experience and workforce management
- Team player mentality
- Meticulous attention to detail
- Efficient time management skills
- Reliable and punctual work habits
- MS Office experience with excellent written and verbal communication skills
- Strong leadership skills with conflict resolution capabilities
- Endurance for physical tasks including lifting and walking
- Service-focused mindset
- Adherence to OSHA standards for safety compliance
- Motivated self-starter working well independently
- Forklift operation experience
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Warehouse Associate
ALDI
07.2017 - Current
Customer Service/Sales Agent
Rwandair Express
08.2001 - 09.2005
Certificate of Technical Studies - Food And Beverage (Certificate)
Mombasa Technical Training Institute
BBA - Banking And Finance
Mt. Kenya University
Diploma - Information And Communication Technology
Uganda Management Institute