Catrina Spiker
Cumberland
Summary
Dynamic and customer-focused professional with extensive experience at Farrady Post 24 American Legion. Proven expertise in mixology and safe service compliance, adept at enhancing customer satisfaction and driving sales. Recognized for effectively managing bar inventory and fostering strong customer relationships, ensuring a seamless service experience.
Overview
14
14
years of professional experience
Work History
Bartender/Housekeeping Cleaner
Farrady Post 24 American Legion
01.2022 - 07.2022
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Associate
Glass Gallery
11.2009 - 01.2010
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
JCPenny
11.2009 - 12.2009
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Sales Associate
BonTon
09.2008 - 06.2009
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate of Completion - Financial Education
Human Resources Development Commission
Cumberland01-2016
Certificate of Completion - Cosmetology
Center For Career And Technical Education
Cresaptown, MD05-1998
High School Diploma -
Beall High School
Frostburg, MD05-1998
Skills
- Basic accounting
- Safe service compliance
- Bar restocking
- Mixology
- Customer service
- Ordering procedures
- Maintaining a clean bar
- Marketing and sales experience
- Cash and credit transactions
- Liquor restocking
- Food preparation
- Payment processing
Timeline
Bartender/Housekeeping Cleaner
Farrady Post 24 American Legion
01.2022 - 07.2022
Sales Associate
Glass Gallery
11.2009 - 01.2010
Sales Associate
JCPenny
11.2009 - 12.2009
Sales Associate
BonTon
09.2008 - 06.2009
Certificate of Completion - Financial Education
Human Resources Development Commission
Certificate of Completion - Cosmetology
Center For Career And Technical Education
High School Diploma -
Beall High School
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