Caylen Adams
Waldorf
Summary
Resourceful Administrative Support Specialist with over three years of experience in optimizing office operations and ensuring compliance with safety regulations. Proven track record in effective communication and problem-solving, contributing to timely and safe service delivery in transportation roles.
Overview
11
11
years of professional experience
Work History
Transportation Associate
All Pro All Services
Waldorf
09.2020 - Current
- Ensured safe, timely transportation operations through effective communication with dispatchers and staff.
- Ensured compliance with safety regulations during transport operations.
- Coordinated with drivers for efficient route planning and timely updates.
- Delivered professional, courteous service to all passengers and demonstrated calm problem-solving in high-pressure situations.
- Trained new staff on transportation protocols to enhance operational consistency.
Rural Carrier Associate
United States Postal Service, USPS
Hughesville
11.2018 - 08.2020
- Represented USPS with professionalism while delivering mail and packages to rural customers.
- Offered friendly, reliable service, assisted with inquiries, and ensured accurate handling of confidential and time-sensitive materials.
- Assisted customers with inquiries regarding services and mail options.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
Wireless Sales Associate
Verizon Wireless
Brandywine
08.2015 - 09.2018
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Processed customer transactions accurately using the point-of-sale system.
- Developed relationships with new customers through networking opportunities within the community.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Maintained a clean, organized work environment that met company standards.
Education
High School -
Thomas Stone High School
Waldorf, MD06-2012
Skills
- Logistics documentation
- Cargo management
- Safety compliance
- Data entry accuracy
- Time management
- Attention to detail
- Critical thinking and problem solving
- Customer service
- Effective communication
- Exceptional communication abilities
- Active listening skills
- Problem solving
Timeline
Transportation Associate
All Pro All Services
09.2020 - Current
Rural Carrier Associate
United States Postal Service, USPS
11.2018 - 08.2020
Wireless Sales Associate
Verizon Wireless
08.2015 - 09.2018
High School -
Thomas Stone High School