Chante Diggs
La Plata
Summary
Supervisory Program Manager with a strong background in Program Management, Fleet Operations, IT, Onboarding, Logistics, and Human Resources. Demonstrated success in data analysis, meeting facilitation, and team support, leading to improved organizational performance. Proficient in software applications such as DTS Deployer/Responder and People Soft HR, enhancing operational efficiency. Proven track record of implementing strategies that boost productivity and ensure project success.
Overview
8
8
years of professional experience
Work History
Reservist Supervisory Program Manager
Federal Emergency Management Agency, FEMA
Washington
11.2024 - Current
- Oversee 24 executive specialists, supporting the Federal Coordination Officer and Chief of Staff during disaster types I, II, or III.
- Organized interviews and assessments, ensuring attention to detail and adherence to executive standards.
- Managed executive-level coordination tasks, optimizing onboarding and training scheduling according to strategic objectives.
- Collaborated with senior management on complex assessment operations for seamless execution of evaluation processes.
Supervisory Program Analyst/Assistant Reservist Program Manager
Federal Emergency Management Agency (FEMA/DHS)
09.2020 - 11.2024
- Managed Cadre deployments, ensuring daily availability tracking for 156 reservists.
- Supported Reservist Program Manager to maintain operational continuity during absence.
- Analyzed data and metrics, recommending solutions to optimize cadre operations.
- Coordinated personnel actions such as new hires, resignations, and pay rate adjustments.
- Facilitated hiring, training, and deployment processes for 156 reservists in RSV workforce.
- Developed and reviewed official guidance, communicating updates to Cadre Coordinator and staff.
- Conducted quarterly site visits to engage employees, addressing inquiries and resolving issues.
- Validated biweekly report results against data resources to ensure accuracy.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
Program Analyst (OCLO)
Federal Emergency Management Agency (FEMA/DHS)
11.2019 - 08.2020
- Serve as a central point of communication for the Emergency Manager Orientation and Onboarding participants and support staff inside and outside Office of the Chief Component Human Capital Officer (OCCHCO).
- Designed project scope, requirements and deliverables. Planned project activities and tracked milestones.
- Collaborated with staff, trainers and reviewers to evaluate and provide recommendations to superiors to maintain agency's goals and clearing investigation backlog.
- Provided accurate information to participants for them to have a meaningful on-boarding experience. Continuous problem solving of participant situations, before and during Orientation.
- Coordinated all the logistics associated with setting up the Orientation sessions (250 participants per session), ensuring the participants and support staff have all the resources they need on-site. This requires extreme coordination with our partners in Recruitment, Budget, Training, Benefits, Security, APO, IT, Concur, National Travel and the Cadres.
- Created and maintain trustworthy and collaborative relationships with our partners by being resourceful and proactive.
- Find ways to improve by developing recommendations for more effective processes before/during and after the sessions.
- Responsible of keeping internal controls to stay within the established budget.
- Provided reconciliations reports on expenses obligated/spent for each quarter.
Human Resources Assistant (OCCHCO)
Federal Emergency Management Agency (FEMA/DHS)
09.2018 - 11.2019
- Served as a central point of communication for the Emergency Manager Orientation and Onboarding (previously known as EMO) participants and support staff internal and external to the Office of the Chief Component Human Capital Officer (OCCHCO). Provide accurate information to participants for them to have a meaningful onboarding experience.
- Conducted bi-weekly new hire orientations and collect all new hire documents during orientation.
- Coordinated all the logistics associated with setting up New Hire Orientation sessions (10-35 participants per session), ensuring the participants and support staff have all the resources they need onsite. This requires extreme coordination with our stakeholders in Staffing, Benefits, Security, and IT.
- Created and maintain trustworthy and collaborative relationships with our staff internally and externally by being resourceful and proactive.
- Facilitated program planning and resource requirements to adequately support the desired level of operations and continuous problem solving of participant situations before and during Orientation.
- Determined and prepared Personnel Actions (SF-52) utilizing FedHR to process promotions, extensions, terminations, and resignations in a timely manner. Track and document all personnel actions.
- Adheres to strict deadlines to ensure correct and timely processing.
- Responsible for maintaining electronic Official Personnel Folders (eOPF) for CORE employees.
- Analytically determine if documents are appropriate to file in the eOPF.
- Reviewed documents received both electronically and through encrypted email.
- Boosted employee morale by hosting team building activities such as potlucks and birthday celebrations.
Executive Assistant
Federal Emergency Management Agency (FEMA/DHS)
05.2019 - 07.2019
- Managed the Chiefs and Deputy Chiefs calendars using Microsoft Outlook.
- Handled logistics and provide support for all staff meetings.
- Responded to internal and external customers, stakeholders, and the public.
- Wrote internal communications on behalf of the Chief Human Capital Officer.
- Prepared briefing material, talking points, agendas, and presentations for executive level meetings.
- Interpreted policies and directives for executing functions of a federal government office.
- Provided technical advice on program operations to FEMA employees.
- Reviewed official documents for processing through the office.
- Sorted and routed all incoming office mail.
- Uphold data privacy, policies and procedures.
Executive Assistant/Office Manager
HCM Strategists
06.2018 - 09.2018
- Acted as the supervisor for a team consisting of three highly skilled administrative staff members.
- Provided assistance and support to two out of the three firm partners.
- Served as the primary point of contact in coordinating travel arrangements, including complex and international.
- Coordinating travel arrangements and overseeing the processing of travel vouchers.
- Processed, ran, and uploaded expense report for Amex receipts.
- Provided management advisory services, which includes researching, analyzing, and evaluating issues, determining applicable precedents and identifying the most effective approach.
- Supported and corresponded with managers, employees, and external customers at all levels in situations of a highly sensitive and complex nature as it relates to recruitment and staffing.
- Provided solutions to HR related problems and issues ensuring that all actions were followed in compliance with applicable laws and regulations.
- Routinely used automated hiring systems to conduct qualifications review of applicants and issued certificates of eligibility for candidates.
- Developed and updated spreadsheets, charts, graphs, and reports to project trends.
- Responsible of assuring that 100% of the employees have completed the mandatory trainings.
- Responsible for interpreting data, preparing Ad-hoc or weekly reports and providing recommendations based on findings.
- Accountable for validating the results of the reports against data resources to ensure accuracy.
- Used Commerce Learning Center (CLC) to view, input, retrieve, manipulate, transfer, sort, and initiate training data.
- Managed all enrollment process for CLC users. Created courses, added users, managed permissions, and generated reports.
- Reviewed and created all SF-182 training requests for six Bureaus before processing for appropriateness and adequacy of terms and codes and determine compliance with training regulations and policies.
- Provided technical guidance to employees on all training matters.
- Supported Training Officers with logistics for coordinating training programs managerial/non-managerial trainings, and scheduling.
- Maintained and managed events calendar and schedule the training for 6 bureaus that OS services.
- Actively maintained data and provide statistical and other reports.
Education
B.S. - Business Administration, IT Management
UMUC Global Campus
Online06-2026
Skills
- Microsoft Office proficiency
- Fleet management
- Deployment tracking systems
- HRIS and FQS expertise
- Concur travel management
- New hire onboarding
- Virtual onboarding leadership
- Time processing in Web T&A
- Government TA knowledge
- E-QIP and JPAS expertise
- OPM familiarity
- SF 50 and SF 52 processing
- Calendar management
- Customer service excellence
- Payroll administration
- Conference center setup
- Travel coordination and vouchers
- Hiring and termination authority
- Project management
- Data analysis
- Effective communication skills
- Team collaboration strategies
- Talent recruitment practices
- Current security clearance
Trainings Certificates
- OPM Supervisory Training (Learning to Lead), 2022
- IS23.a Custodial Officer Training
- IS25.a Basic Property Management
- Deployment Tracking System Training (DTS), 2022
- Performance Metrics/Management Training, 2022
- COR II Cert (In Progress), 2022-2023
- Annual Ethics Training for Confidential Financial Disclosure (OGE 450) Filers, 2022
- FD 255-6 Deployment Performance Evaluation Policy Training
- IS-0020.21: Diversity Awareness Course, 2021
- Final Exam: IS-18.21: FEMA EEO Employee Course, 2021
- Final Exam: IS-19.21: FEMA EEO Supervisor Course, 2021
- Final Exam: IS-450 - Emergency Preparedness for Federal Employees
- Final Exam: IS-37.21 Managerial Safety and Health
- Operations Security (OPSEC) Fundamentals
- Performance Culture - Reservist Performance Management Program FD 255-7 (3)
- Privacy at DHS: Protecting Personal Information
- Records Management for Everyone
- Supervisory Essentials
- Web TA Certifier Training
- CMO 100
- Managing Yourself and Leading Others (Harvard Certificate), 2023
Timeline
Reservist Supervisory Program Manager
Federal Emergency Management Agency, FEMA
11.2024 - Current
Supervisory Program Analyst/Assistant Reservist Program Manager
Federal Emergency Management Agency (FEMA/DHS)
09.2020 - 11.2024
Program Analyst (OCLO)
Federal Emergency Management Agency (FEMA/DHS)
11.2019 - 08.2020
Executive Assistant
Federal Emergency Management Agency (FEMA/DHS)
05.2019 - 07.2019
Human Resources Assistant (OCCHCO)
Federal Emergency Management Agency (FEMA/DHS)
09.2018 - 11.2019
Executive Assistant/Office Manager
HCM Strategists
06.2018 - 09.2018
B.S. - Business Administration, IT Management
UMUC Global Campus