Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Cecelia Gattison

Crofton

Summary

Highly organized with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Administration

Day Business, Veterans Affairs, Veterans Health Administration
03.2023 - Current


  • Interprets VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission, nursing home, dental care, domiciliary, fee basis, outpatient care, non-VA Care Coordination, and outpatient care
  • Release decease veteran to Funeral Home
  • Overlook paperwork for releasing of the decease at the VA Medical Center
  • Interprets rules, regulations, HIPPA policies and procedures relating to release of information and provides information to inquiries
  • Secures resources or services needed to manage the medical center
  • Processes administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides,
  • assaults deaths on arrival (DOAs), code blue, and facility or community disasters.
  • Coordinates the resolution of medical-legal problems concerning the Medical Center to ensure that appropriate legal, regulatory, and policy requirements are met
  • Assists medical center staff with medically related legal problems including involuntary commitments, orders of protective custody, and management of unruly or severely disturbed patients
  • Applies working knowledge of the electronic medical record software and Veterans Health Information Systems and Technology Architecture (VISTA) to search and navigate records to acquire information
  • Uses computers, copiers, scanners, fax, calculator, and software programs such as MS Word, Excel, and Office or other compatible software
  • Uses medical computer applications in relationship to eligibility determinations, registration, scheduling, staffing, researching and preparing reports
  • Provides daily reports/logs of all activities occurring during tour of duty
  • Provides orientation and situational technical advice to physicians regarding VA administrative policies and procedures
  • Provides administrative authority, guidance, and advice to Medical Officer of the Day (MOD) and all other clinical staff concerning administrative matters necessary for operation during other than normal hours
  • Assists hospital staff with medically related legal problems, including involuntary commitments, orders of protective custody, and management of unruly or severely disturbed patients
  • Demonstrates an ability to cope with a wide variety of problems and to resolve them quickly and decisively with tact and diplomacy
  • Responds to emergencies, determines priorities and nature of action to be taken
  • Investigates unusual incidents occurring during tour involving welfare, injury, and abuse of patients
  • Intervenes when problems regarding patient activity occur, advising clinical staff of appropriate administrative action
  • Responds verbally and in writing to a wide variety of non-routine inquiries from families, veterans, visitors, law enforcement officers, physicians, media, general public, etc
  • Communicates with individuals from varied backgrounds daily
  • Assists family members with arrangements, including explanation of benefits, in the event of a sudden death or deceased person
  • Shows understanding, empathy, concern and politeness to others dealing with difficult or distressing situations
  • Receives and responds to non-routine patient condition inquiries and other administrative inquiries from concerned veterans, families, visitors, law enforcement officials, representatives from private hospitals, military personnel, and the general public.

Lead Medical Support Assistant

Primary Care Clinic Business Office, Veterans Affairs, Veterans Health Administration
01.2022 - 03.2023


  • Keep in touch with the supervisor of the status and progress of work and make day to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be handled promptly
  • Communicates with supervisor and may assist with unusual situations which do not have clear precedents
  • The incumbent plans and carries out successive steps of work assignments
  • Incumbent independently handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences
  • The incumbent coordinates efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly
  • Incumbent plans and carries out the day-to-day operation of the office independently utilizing initiative to resolve workload or task problems
  • Resolve assignment complaints of employees and refer others to superior
  • Report to supervisor on performance, progress/training needs and staff behavior of employees
  • Timekeeper for eighteen Medical Support Assistant’s employees
  • Ensuring accurate and timely scheduling of appointments
  • Providing guidance to staff members, to include changes in policies and procedures
  • Creating and maintaining employee work schedules
  • Acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts
  • Additional duties as required
  • Acts as a primary liaison with critical persons and/or groups within and outside of the organization
  • Performs work on major issues, program goals and objectives, work processes, and administrative operations of the organization
  • Provides support to the Administrative Officer in coordinating and developing the programs and functions relative to tasking and support for the Admin Officer's efforts
  • Acts as a primary liaison with critical persons and/or groups within and outside of the organization
  • Performs work on major issues, program goals and objectives, work processes, and administrative operations of the organization
  • Provides support to the Administrative Officer in coordinating and developing the programs and functions relative to tasking and support for the Admin Officer's efforts

Advanced Medical Support Assistant

Community, Veterans Affairs, Veterans Health
06.2018 - 01.2022
  • Leader of four on the Community Care Call Center, utilize lunch time and breaks during work time and assure when everyone is on leave, monitor when all team members are checking voicemail system
  • If team member is absence notify supervisor to have replacement for the day
  • Set up conference calls for meetings and gather all concerns and questions
  • They utilize a full range of office automation skills and techniques in order to assist in providing administrative and program support
  • Responsibilities the Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used)
  • Prepares written correspondence and other documents
  • Prepares or edits final drafts
  • The primary duties of this position include checking in patients, verifying third party insurance, managing patients flow, receiving telephonic and written messages
  • Work with HSRM, Triwest and Optum provider search system
  • Serve as Scheduling Coordinator, Receptionist, Template Manager, Appointments Coordinator, and Managed Medical Care Consultant
  • Compile routine and special reports, patients' electronic medical records, appointing data, and health care options for beneficiaries to be utilized by senior management to improve efficiency and the effectiveness of clinical performance
  • Perform a wide variety of administrative and data quality duties under leadership, in support of the medical staff of the unit
  • Proceed independently to plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services
  • Receive assignments along with instructions as to objectives, priorities and limitations
  • Manage and coordinate clerical duties inherent to front desk operations in the patient care setting The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
  • They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care
  • Researching and interprets guidelines on cases concerning a wide variety of federal Human Resources functions, including complex personnel processing
  • Participating in team huddles and team meetings to manage and plan patient care
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
  • Generating, coding and processing a wide variety of personnel actions
  • May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure; managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing, prepares and distributes letters and corresponded, coordinate meetings with outside vendors as requested, administrative follow up actions; participating in and independently following up on team huddles by sharing information and
  • Collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients and bringing to the attention of the provider
  • Plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services
  • Maintains control logs; maintains files of personnel actions and related records
  • Prepares and send letters
  • Enters information in an automated personal processing system
  • Assists with identifying and resolving problems; providing technical information, guidance, training and assistance on the interpretation and application of rules, regulations, and procedures as needed
  • Receives callers in person and by telephone and answer employment questions or refers callers to the appropriate personal
  • Adjust times of appointments based on changes in provider's schedule and/or shift patients to other clinic providers in case of unexpected absence
  • Read and interpret the referring consults, doctors' notes and/or drug treatment protocol in order to select and schedule the appropriate tests
  • Organized and maintain electronic and hard copy files and records, maintain and update data in web-based systems, order supplies for Community Care Utilize an in-depth knowledge of the mission and functions of the clinic to prepare reports based upon the requirements specified and the intended use of the data or report
  • Oversee and follow up on tests ordered and patient referrals, to ensure that the results are receive, recorded, and properly filed and maintained in accordance with standard quality assurance procedures
  • Prepares appointment renewal documents
  • Serves as the Research Timekeeper.

Medical General Clerk III, MEDICAL GENERAL CLERK III

Fort Belvoir Community Hospital
06.2016 - 06.2018
  • Traumatic Brain Injury) The primary duties of this position include checking in patients
  • Verifying third party insurance, managing patients flow, receiving telephonic and written messages
  • Assist patients with BHDP system whenever they have trouble or fill out forms for appointments
  • Call patients concerning appointment reminders, adjust provider schedules, book patients and scan patients medical records into HAIMS
  • Serve as scheduling coordinator, receptionist, template manager, appointments coordinator, and managed medical care consultant
  • Compile routine and special reports, patients' electronic medical records, appointing data, and health care options for beneficiaries to be utilized by senior management to improve efficiency and the effectiveness of clinical performance
  • Perform a wide variety of administrative and data quality duties under leadership, in support of the medical staff of the unit
  • Proceed independently to plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services
  • Receive assignments along with instructions as to objectives, priorities and limitations
  • Manage and coordinate clerical duties inherent to front desk operations in the patient care setting Ability to use automation systems i.e., CHCS, AHLTA, Essentris, and Relay Health.

Medical Support Assistant

Fort Belvoir Community Hospital
06.2012 - 06.2016
  • Manipulate, and/or retrieve information and data from the Composite Health Care System (CHCS), Essentris and other databases as required
  • Submit reports to the Clinic Manager or Traumatic Brain Injury POC in a timely matter Maintain a neat and organized work area
  • Notify the NCOIC or alternate POC when office supplies are below the required level Communicate with various points of contact to obtain missing information and to verify unclear information on patient records
  • Greet and respond to patients
  • Plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services
  • Adjust times of appointments based on changes in provider's schedule and/or shift patients to other clinic providers in case of unexpected absence
  • Read and interpret the referring consults, doctors' notes and/or drug treatment protocol in order to select and schedule the appropriate tests
  • Utilize an in-depth knowledge of the mission and functions of the clinic to prepare reports based upon the requirements specified and the intended use of the data or report
  • Oversee and follow up on tests ordered and patient referrals, to ensure that the results are receive, recorded, and properly filed and maintained in accordance with standard quality assurance procedures
  • Prepare and gather all documents pertaining to the patient's visit
  • File various documents as necessary
  • Fax reports to necessary parties as required
  • Look up information when required for reporting
  • Produce reports as required
  • Update/input information into CHCS, AHLTA, Essentris systems, other clinical support systems, and the applicable data collection portal
  • Transmit patient information following HIPAA regulations
  • Maintain a daily computerized tracking of referrals and status of appointments
  • Proofread and check format, spelling, grammar, and punctuation
  • Distribute documents to various agencies
  • Daily prepares the SF 508's for medication reconciliation
  • Range of receptionist, record keeping, and other duties as assigned in a medical treatment facility
  • Enter, manipulate, and/or retrieve information, transcribe physician and nursing orders, complete request forms, maintain and monitor patient appointments, receives patients and visitors, handle complaints, messages and/or redirect calls, refer patient results, ensures eligibility for care, provide policies, procedures, and locations information
  • Maintains patients' records and research files, ensures the patient completes forms, verify and assure the record of the patient treatment is administratively complete, performs Quality Assurance monitoring
  • Responsible for the clerical duties in admission, care and discharge of patients and guests, notify of patient arrivals, reconcile end-of-shift reports
  • Schedule and adjust times of appointments, based on changes in health care provider's schedule; shifts patients to other clinic health care providers in case of unexpected absences of health care providers
  • Independently sets priorities and organizes the work in order to meet deadlines, and ensure patients are taken care of timely
  • Utilizes automated systems such as Composite Health Care System (CHCS), and Armed Forces Health Longitudinal Technology Application (AHLTA), and Microsoft Office programs
  • Prepare and coordinate all consultation and referral appointments to facilitate proper patient care
  • Maintaining Electronic Official Personnel File (EOPF)
  • Interacts with office staff, patients, physicians and clinics, tactfully and professionally to avoid administrative problems or delays
  • The primary duties of this position include checking in patients, verifying third party insurance, managing patients flow, receiving telephonic and written messages
  • Assist patients with BHDP system whenever they experience difficulty or fill out forms for appointments, call patients concerning appointment reminders, adjust provider schedules, book patients and scan patients medical records into HAIMS
  • Serve as Scheduling Coordinator, Receptionist, Template Manager, Appointments Coordinator, and Managed Medical Care Consultant
  • Compile routine and special reports, patients' electronic medical records, appointing data, and health care options for beneficiaries to be utilized by senior management to improve efficiency and the effectiveness of clinical performance
  • Perform a wide variety of administrative and data quality duties under leadership, in support of the medical staff of the unit
  • Proceed independently to plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services
  • Receive assignments along with instructions as to objectives, priorities and limitations
  • Manage and coordinate clerical duties inherent to front desk operations in the patient care setting
  • Must have strong interpersonal skills as you will serve as the first point of contact to patients, representing the medical office
  • Review incoming and outgoing correspondence for accuracy according to established regulations; makes changes as appropriate and specific guidance
  • Selects appropriate laboratory, x-ray, or consult form, determines the appropriate laboratory test or x-rays that will be required for patient appointments
  • Prepare reports in a variety of formats and presents data to various organization levels
  • Takes raw data from standard reports and develops charts and graphs to demonstrative trends and/or anomalies in the data; identifies possible trends and patterns from the data gathered; and uses the data to support process improvements
  • Utilizes various programs, contacts patients, providers, and other staff as needed to obtain referral reports/results and/or to resolve or process referrals
  • Schedules appointments for the Neurophysiology team, manages seven staff members schedule and daily calendars, interact with Neuropsychologist, Psychometrics and Case Managers using sound interpersonal skills and is constantly aware of the sensitive information on a daily basis with regard to patient care
  • Provides computer security as required by the Privacy Act of 1974 and other applicable laws, federal regulation, set up and teleconference with other consulting teams, meetings and interact with the staff
  • Ensures accurate and timely scheduling of appointment provides guidance to staff members to include changes in policies and procedures distributes and balance
  • Meets deadline for reports, schedules and patient issues
  • Print patient report twice a month for the entire staff
  • Conducts on going reviews to ensure quality of work assurance.

Medical Support Assistant

Walter Reed Army Medical Center
08.2011 - 06.2012
  • Full range of receptionist, record keeping, and other duties as assigned in a medical treatment facility
  • Enter, manipulate, and/or retrieve information, transcribe physician and nursing orders, complete request forms, maintain and monitor patient appointments, receives patients and visitors, handle complaints, messages and/or redirect calls, refer patient results, ensures eligibility for care, provide policies, procedures, and locations information
  • Maintains patients' records and research files, ensures the patient completes forms, verify and assure the record of the patient treatment is administratively complete, performs Quality Assurance monitoring
  • Responsible for the clerical duties in admission, care and discharge of patients and guests, notify of patient arrivals, reconcile end-of-shift reports.

Certified Nursing Assistant

Walter Reed Army Medical Center
03.2010 - 11.2011
  • I am assigned to provide direct patient care services such as measuring vital signs, utilizing simple diagnostic tools, attaching patients to monitors, handling laboratory specimens and assisting with diagnostic procedures
  • I assist in orientation of patients to unit by describing the patient in writing, reporting patient's problems and changes in patient's condition
  • I carry out nursing plans of action as assigned and document the results
  • I assist in reinforcing patient teaching with instructions from the assigned Registered Nurse
  • I administer normal saline, nebulizer treatments; perform postural drainage, and assists patients with use of incentive spirometer
  • I assist in providing post-mortem care
  • I utilize automated chart systems to document nursing intervention and determine nursing tasks
  • Meals: Patient feeding responsibilities
  • Some patients will require direct feeding, while others may just need their meal tray brought to them and set up
  • Oral care, nail care, and basic hygiene
  • Bathing and dressing of patient
  • Bathing may take place in the form of a bed bath, shower, or tub
  • Toileting of patients
  • Often patients will need help with moving on and off the facilities
  • Some patients may need help with a bed pan
  • Catheter care
  • Changing of catheter bags and charting amounts
  • Ambulation assistance
  • Some patients need help getting in and out of beds, wheelchairs, bathtubs, etc
  • Answering call lights
  • Turning of bedridden patients
  • This is done to take the weight off pressure points and prevent bedsores from occurring
  • Changing bed clothes and collecting soiled laundry
  • Light cleaning and organizing of patient's room or area
  • Relaying and charting requested information
  • This may include moods, vital signs, meal consumption, liquid intake, and daily BM and urine amounts
  • Relaying information to the next CNA on shift or to the nurse's in charge
  • Recreational activities, such as assisting with a walk outdoors or delivering reading material to patients.

Certified Nursing Assistant

Walter Reed Army Medical Center
10.2006 - 03.2010
  • Accomplishments and Related Skills: The Certified Nurse Assistant provides direct front and/or back-office patient care as directed by a Physician, LVN, RN, or other licensed health care provider
  • Certified Medical Assistants greet and escort patients to exam rooms, prepare patients for examinations, assist with procedures, collect specimens and assist with the overall delivery of patient care in their respective department
  • All levels report directly to the Nurse Manager or Nursing Supervisor but may be assigned a more immediate supervisor as determined by the Nurse Manager or Nursing Supervisor
  • Demonstrate skills in setting priorities; reinforce patient teaching previously accomplished by the professional nurse
  • Trained in the following services: Family Planning, Oncology, Copo Clinic, Leep Clinic and Urogyn
  • Obtain and label laboratory specimens and deliver to appropriate areas
  • Assist with diagnostic procedures, and in orientation of patients to unit
  • Describe patient in writing to include physical appearance, emotional status, patient's interaction with staff and/or family, and patient verbal and nonverbal
  • Patient's appointment, places consult request, retrieves x-ray and laboratory results, enters patient information, and prepares hard copies of retrievable data
  • Receive all telephones calls and visitors to the clinic (inpatients, outpatients, military personnel, families and friends of patients) regarding such things as the availability of and procedures for obtaining medical assistance, directions, and information for contacting various department, services, and patients
  • Assist doctors in exam rooms and set up room for what the patient is schedule for
  • Clean rooms and stock rooms for next day use

Education

Bachelor of Science - Social Worker

American Intercontinental University
Chandler, AZ
03-2027

Nursing

Forman Nursing School
Glen Burnie, MD
04-2025

University of Phoenix - Medical Billing and Coding

University of Phoenix
Phoenix, AZ
12.2023

Medical Assistant Certificate - Medical Support Assistant

Applied Career Training
Rosslyn, VA
01.2003

Skills

  • Experienced in Document Creation with Microsoft Word
  • Excel Spreadsheet Management
  • Task Organization
  • Experienced in Medical Terminology
  • Understanding Patient Identification Regulations
  • Time Management Expertise
  • Accurate Typing Proficiency
  • Fundamental Knowledge of HIPAA Compliance
  • Proficient in Team Collaboration
  • Strong Tact and Diplomacy
  • Medical Condition Classification
  • Disease Identification
  • Electronic Data Organization
  • Effective Leadership
  • Accurate ICD Coding
  • Patient Information Systems
  • Human Anatomy Expertise
  • Invoicing Management
  • Skilled in Accurate ICD Coding
  • Workflow Optimization
  • Clinical Administrative Procedures
  • Forecasting
  • Information Systems Management

Additional Information

Open, Permanent, Full-Time

Certification

  • CMAS - Certified Medical Administrative Specialist
  • CMAA - Certified Medical Administrative Assistant
  • CNA-Certified Nurse Assistant
  • CPR,AED and First Aide Certified Training
  • CMT-Certificated Medical Technician

Languages

English
Full Professional

Timeline

Medical Administration

Day Business, Veterans Affairs, Veterans Health Administration
03.2023 - Current

Lead Medical Support Assistant

Primary Care Clinic Business Office, Veterans Affairs, Veterans Health Administration
01.2022 - 03.2023

Advanced Medical Support Assistant

Community, Veterans Affairs, Veterans Health
06.2018 - 01.2022

Medical General Clerk III, MEDICAL GENERAL CLERK III

Fort Belvoir Community Hospital
06.2016 - 06.2018

Medical Support Assistant

Fort Belvoir Community Hospital
06.2012 - 06.2016

Medical Support Assistant

Walter Reed Army Medical Center
08.2011 - 06.2012

Certified Nursing Assistant

Walter Reed Army Medical Center
03.2010 - 11.2011

Certified Nursing Assistant

Walter Reed Army Medical Center
10.2006 - 03.2010

Medical Assistant Certificate - Medical Support Assistant

Applied Career Training

Bachelor of Science - Social Worker

American Intercontinental University

Nursing

Forman Nursing School

University of Phoenix - Medical Billing and Coding

University of Phoenix

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Cecelia Gattison