Chaconda Burrell
Fort Washington,MD
Summary
Property Manager with over 9 years of experience expertly managing HUD/LIHTC communities, ensuring compliance and elevating tenant satisfaction. Proficient in Quick Books, Real Page, and Smart Rent, effectively streamlining operations to minimize vacancy turnover and enhance efficiency. Known for fostering a collaborative team environment, mentoring staff, and implementing strategic growth solutions to consistently improve client experiences and operational performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Home Healthcare Manager
Blessed Home Healthcare
11.2025 - Current
- Delivered personalized patient care, ensuring comfort and well-being in all home settings.
- Collaborated with healthcare teams to develop and implement individualized care plans for 50 clients.
- Trained and mentored junior staff on best practices in home healthcare procedures.
- Monitored patient progress, adjusting care strategies based on evolving needs.
- Educated families on care giving techniques, enhancing support for patients at home.
- Streamlined documentation processes, improving accuracy and compliance with regulations.
- Delivered exceptional customer service that resulted in positive feedback from clients regarding their satisfaction with provided care services.
Assistant Property Manager
CAPREIT – Smallwood Gardens & Palmer Apartments
05.2025 - 12.2025
- Oversee HUD & LIHTC compliance; ensure accurate certifications, timely submissions.
- Lead leasing strategies, achieving high tenant satisfaction and retention.
- Coordinate maintenance operations, enhancing response times and service quality.
- Mentor 15 team members, fostering a collaborative and efficient work environment.
- Analyze KPIs to optimize operations, driving measurable improvements in property performance.
- Revamped tenant onboarding protocols, achieving faster processing times and ensuring full compliance with HUD regulations.
- Spearheaded the implementation of a digital maintenance tracking system, resulting in a significant reduction in response times and improved tenant feedback.
- Evaluated occupancy trends and KPIs, leading to data-driven strategies that enhanced property performance and tenant retention.
- Partnered with local service vendors to optimize maintenance operations, achieving noticeable cost reductions and improved service delivery.
- Cultivated a positive team atmosphere, enhancing communication and collaboration among staff to improve overall service delivery.
- Implemented strategic leasing initiatives, resulting in increased tenant retention and enhanced community engagement.
- Created a tenant feedback system, leading to substantial improvements in service quality and tenant satisfaction ratings.
- Facilitated weekly team meetings to address operational challenges, fostering a culture of open communication and collective problem-solving.
- Conducted in-depth analysis of leasing trends, enabling targeted marketing strategies that significantly boosted occupancy rates.
- Executed strategic leasing initiatives, enhancing tenant retention by optimizing community engagement and satisfaction.
- Assisted in managing leasing activities, ensuring compliance with policies and regulations.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Conducted property inspections, identifying maintenance needs and facilitating timely repairs.
Community Manager / Property Manager / Senior Leasing Consultant
InterSolutions
03.2022 - 06.2025
- Led leasing teams, boosting tenant satisfaction and reducing turnover to 5-7 days.
- Managed multi-site properties, ensuring compliance and fostering community relations.
- Optimized leasing strategies, achieving high occupancy and retention rates.
- Streamlined processes for HUD/LIHTC communities, driving operational efficiency.
- Implemented targeted marketing strategies, improving tenant inquiries and community visibility.
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Facilitated resident events to foster relationships and strengthen community ties.
Executive Administrative Assistant II
Robert Half Office Team
01.2016 - 01.2024
- Managed executive schedules, optimizing time and improving productivity by resolving conflicts.
- Implemented digital filing, improving document retrieval speed and maintaining data security.
- Facilitated cross-departmental meetings, fostering teamwork and alignment on key initiatives.
- Streamlined travel and meeting coordination, boosting executive-client collaboration and efficiency.
- Demonstrated a proactive approach to supporting executives, contributing to a positive team environment and boosting morale.
- Maintained precise records of financial transactions, ensuring compliance and improving the accuracy of monthly reports.
- Enhanced calendar management for senior executives, achieving optimal scheduling and maximizing productive engagement with stakeholders.
- Cultivated a positive team atmosphere by actively supporting colleagues, ensuring seamless operations and fostering collaboration.
- Streamlined executive scheduling processes, reducing conflicts and maximizing productivity, leading to enhanced workflow and time management.
- Reviewed and reconciled financial reports, identifying discrepancies and ensuring timely, accurate data for executive decision-making.
- Implemented a centralized communication platform, significantly enhancing information flow and reducing miscommunication across departments.
- Coordinated over 100 invoices monthly, boosting financial accuracy and minimizing discrepancies, thereby strengthening financial reporting integrity.
Attendance Coordinator
DCPS
11.2019 - 09.2021
- Streamlined attendance policies, reducing absenteeism through effective parent engagement.
- Analyzed student data to enhance academic performance and operational efficiency.
- Managed school budgets, securing grants to increase funding and resources.
- Ensured policy compliance and safety standards, fostering a positive learning environment.
- Enforced attendance policies, significantly reducing absenteeism through targeted outreach initiatives and precise data management.
- Fostered strong relationships with parents and staff to enhance community involvement and support student success.
- Evaluated student performance metrics to identify trends, leading to actionable insights that improved overall operational performance.
- Implemented new classroom evaluation frameworks, driving substantial gains in teaching effectiveness and student engagement.
- Partnered with administration to develop and manage school budgets, successfully securing additional funding through strategic grant applications.
- Cultivated strong relationships with parents and staff, enhancing community involvement and fostering a supportive educational environment.
Registrar
DCPS-River Terrace Education Campus
09.2019 - 09.2021
- Processed 139+ registrations with 100% HIPAA and FERPA compliance, ensuring data security.
- Trained and led 5+ staff, optimizing onboarding and procedural adherence.
- Protected patient records from unauthorized access, maintaining confidentiality.
- Managed inventory and budget, minimizing shortages and boosting efficiency.
- Produced precise medical reports, enhancing operational accuracy.
- Streamlined the registration process, achieving faster processing times and enhancing client satisfaction through effective communication.
- Maintained meticulous records to ensure 100% compliance with regulatory standards, bolstering the integrity of patient data.
- Fostered a collaborative environment by mentoring junior staff, leading to improved team performance and adherence to office protocols.
- Analyzed inventory data to optimize supply management, resulting in reduced shortages and enhanced operational efficiency.
- Developed comprehensive training materials that elevated staff understanding of compliance policies, ensuring consistent application across the team.
- Managed patient registrations, ensuring 100% compliance with HIPAA and FERPA, which strengthened data security and trust among stakeholders.
Clerk Specialist
DCPS- River Terrace Education Campus
07.2018 - 09.2021
- Automated file systems, reducing retrieval times and improving data accuracy.
- Coordinated events, managing budgets and logistics, achieving high client satisfaction.
- Facilitated cross-department meetings, ensuring project alignment and timely completion.
- Cultivated a positive work environment by actively supporting team members, enhancing collaboration and overall morale.
- Streamlined data processing workflows, resulting in measurable improvements in transaction accuracy and operational efficiency.
- Implemented an advanced inventory management system, leading to substantial improvements in order accuracy and reduced discrepancies.
- Developed and executed targeted marketing strategies based on market analysis, driving noticeable results in customer engagement and sales.
- Enhanced record-keeping processes, resulting in marked gains in data retrieval speed and accuracy for administrative tasks.
- Analyzed workflow inefficiencies, implementing solutions that improved operational productivity and service delivery.
- Managed student enrollment processes, ensuring accurate data entry and compliance with district policies.
Education
B.A. - Business Administration, Marketing
American Intercontinental University-Atlanta
Atlanta, GA 08.2009 - 05.2012
Skills
- Customer service
- Tenant relations
- Maintenance coordination
- Property inspections
- Staff supervision
- Property management expertise
- Marketing and leasing
- Leasing management
Timeline
Home Healthcare Manager
Blessed Home Healthcare
11.2025 - Current
Assistant Property Manager
CAPREIT – Smallwood Gardens & Palmer Apartments
05.2025 - 12.2025
Community Manager / Property Manager / Senior Leasing Consultant
InterSolutions
03.2022 - 06.2025
Attendance Coordinator
DCPS
11.2019 - 09.2021
Registrar
DCPS-River Terrace Education Campus
09.2019 - 09.2021
Clerk Specialist
DCPS- River Terrace Education Campus
07.2018 - 09.2021
Executive Administrative Assistant II
Robert Half Office Team
01.2016 - 01.2024
B.A. - Business Administration, Marketing
American Intercontinental University-Atlanta
08.2009 - 05.2012