Chakia Worthan
Randallstown
Summary
Experienced administrative professional with 9 years in diverse office environments, seeking Administrative Specialist role. Proven expertise in records management, data entry, and administrative support, complemented by strong organizational and communication skills. Demonstrated ability to manage complex scheduling, licensing operations, and multitasking in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Care Analyst I
Baltimore City Government
Baltimore
11.2025 - Current
- Handled high-volume inbound and outbound calls, performed data entry and archiving, maintained bookkeeping and filing, generated reports, recorded meeting minutes, managed billing operations and adjustments, and supported customers with water bill inquiries.
- Responded to citizen inquiries through phone and email channels.
- Analyzed customer feedback to identify service improvement opportunities.
- Collaborated with city departments to resolve complex issues effectively.
Call Center Representative/Receptionist
Housing Authority of Baltimore City
Baltimore
03.2025 - 10.2025
- Managed high-volume inbound calls, providing customer service by addressing inquiries and resolving issues related to housing services and applications for the Housing Authority of Baltimore City.
Practice Communication Coordinator Internship
Mercy Medical Center
Baltimore
12.2024 - 01.2025
- Coordinated communication strategies and facilitated the dissemination of information between healthcare providers and patients, enhancing patient engagement and improving overall practice efficiency.
Licensing Coordinator
Maryland Department of Health
Baltimore
12.2023 - 06.2024
- Coordinated and managed the licensing process for professional counselors and therapists, ensuring compliance with state regulations and efficient processing of applications and renewals.
- Board of Professional Counselors & Therapists (Contractual)
Radiology Scheduler II
Radnet East Contact Center for Advanced Radiology
Rosedale
07.2022 - 12.2023
- Coordinated and scheduled complex radiology appointments, ensuring optimal patient flow and adherence to protocol at Radnet East Contact Center for Advanced Radiology.
Office Assistant Ll
City of Baltimore
Baltimore
02.2022 - 06.2022
- Provided administrative support to the Mayor's Office of Employment Development by managing correspondence, organizing files, and assisting with scheduling and logistical tasks to ensure smooth office operations.
- Mayor's Office of Employment Development (Temp)
Office Clerk Ll
State of Maryland
Baltimore
05.2020 - 02.2021
- Provided administrative support by managing office communications, organizing files, and assisting with data entry to ensure efficient operations within the Department of Human Services.
- Department of Human Services (Contractual)
MIS Data Entry Clerk
City of Baltimore
Baltimore
12.2019 - 03.2020
- Accurately entered and managed data for various employment development programs, ensuring data integrity and compliance with municipal guidelines.
- Mayor's Office of Employment Development (Contractual)
Administrative Assistant
Housing Authority of Baltimore City
Baltimore
03.2019 - 10.2019
- Provided comprehensive administrative support to the Housing Authority of Baltimore City, including managing schedules, coordinating meetings, and handling correspondence to ensure smooth office operations.
- (Contractual)
Certified Nurse Aide
Genesis Healthcare
Towson
04.2018 - 02.2019
- Provided compassionate and efficient patient care by assisting with daily living activities, monitoring vital signs, and supporting the healthcare team in delivering quality services at Genesis Healthcare.
Receptionist
America's Best Contacts & Eyeglasses
Windsor Mill
04.2017 - 03.2018
- Managed front desk operations, including greeting customers, scheduling appointments, and handling inquiries, to ensure a seamless and welcoming experience for clients at America's Best Contacts & Eyeglasses.
Medical Secretary
Baltimore Pain Relief Center
White Marsh
12.2014 - 12.2016
- Coordinated patient scheduling and maintained medical records while facilitating communication between healthcare providers and patients, enhancing office operations at Baltimore Pain Relief Center.
Education
Associate's of Applied Science Degree - Business Management
Baltimore City Community College
Baltimore, MD05-2028
High School Diploma - Health Sciences
Paul Laurence Dunbar High School
Baltimore, MD06-2009
Skills
- Customer Service
- Telephone Etiquette
- Operating Multiline Phone Systems
- Software Applications
- Microsoft & Google Suites
- Communication Skills
- Time Management Skills
- Organizational Skills
- Leadership and Problem Solving Skills
- Records Management
- Operating Clerical Machinery
- Intake/Registration Management
- Administrative Support
- Hipaa/Phi
- Licensing Operations
- Call Center Operations/Scheduling
- Scheduling coordination
- Data entry
- Stock management
- Issue and complaint resolution
- Database management
- Organization and recordkeeping
- Document and records management
- Attention to detail
Timeline
Customer Care Analyst I
Baltimore City Government
11.2025 - Current
Call Center Representative/Receptionist
Housing Authority of Baltimore City
03.2025 - 10.2025
Practice Communication Coordinator Internship
Mercy Medical Center
12.2024 - 01.2025
Licensing Coordinator
Maryland Department of Health
12.2023 - 06.2024
Radiology Scheduler II
Radnet East Contact Center for Advanced Radiology
07.2022 - 12.2023
Office Assistant Ll
City of Baltimore
02.2022 - 06.2022
Office Clerk Ll
State of Maryland
05.2020 - 02.2021
MIS Data Entry Clerk
City of Baltimore
12.2019 - 03.2020
Administrative Assistant
Housing Authority of Baltimore City
03.2019 - 10.2019
Certified Nurse Aide
Genesis Healthcare
04.2018 - 02.2019
Receptionist
America's Best Contacts & Eyeglasses
04.2017 - 03.2018
Medical Secretary
Baltimore Pain Relief Center
12.2014 - 12.2016
Associate's of Applied Science Degree - Business Management
Baltimore City Community College
High School Diploma - Health Sciences
Paul Laurence Dunbar High School