Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chanbottrey Sin

Clinton

Summary

I am an experienced and highly motivated professional with a passion for management and a strong desire to contribute valuable industry insights. Eager to learn and grow in a dynamic environment, I bring a proven ability to quickly grasp new concepts and apply analytical thinking to workforce management challenges. With a focus on optimizing scheduling and resource allocation, I am ready to leverage my skills and further develop my expertise in a workforce manager role.

Overview

11
11
years of professional experience

Work History

Table Games Supervisor

MGM National Harbor
02.2020 - Current
  • Supervising Dealers and Staff: Manage and direct table game dealers, ensuring adherence to policies and maintaining high standards of conduct.
  • Ensuring Fair Play: Monitor games for compliance with rules, addressing any issues or disputes, and ensuring fairness in all gameplay.
  • Customer Service: Interact with patrons, assisting with game-related questions, resolving complaints, and ensuring a positive guest experience.
  • Managing Cash and Chips: Oversee the handling of chips and cash at tables, ensuring accuracy in transactions and proper security protocols.
  • Scheduling and Resource Management: Oversee staffing for table games, ensuring sufficient coverage during peak times, and assist in training new staff.
  • Reporting: Maintain records of game operations, including payouts, and ensure that all financial transactions are accurately documented.

Table Games Trainer

MGM National Harbor
03.2024 - 08.2024

Training New Dealers Teaching Customer Service Skills Ensuring Accuracy and Fair Play Demonstrating Table Setup and Organization

  • Instructing the Rules: Teach the rules of various casino table games such as blackjack, baccarat, roulette, craps, and more.
  • Game Procedures: Demonstrate how to properly deal cards, manage chips, and handle other essential aspects of game flow, including setting up tables and conducting the game.
  • Correct Payouts: Ensure that new dealers understand how to calculate and make accurate payouts based on the rules of each game.
  • Table Configuration: Teach how to set up and break down tables before and after games, ensuring that all chips, cards, and equipment are properly arranged and maintained.
  • Monitoring Trainees: Observe the performance of new dealers during training sessions and provide feedback on areas for improvement.
  • Skill Development: Assess the dealers' proficiency in handling games, customer interaction, and following casino policies.

Staying Current with Casino Regulations

  • Casino Policies and Changes: Keep up to date with any changes in game rules, regulations, or casino procedures to ensure the training program is current.
  • Compliance: Teach new dealers about legal and ethical issues related to gaming, ensuring they understand the importance of complying with local laws and regulations.

Table Games Dealer

MGM National Harbor
11.2016 - 02.2020

Managing the Game

  • Deal different table games.
  • Keep track of bets and payouts.
  • Maintain game pace and ensure smooth transitions between rounds.

Ensuring Fair Play

  • Enforce the rules of the game to ensure fairness.
  • Detect and prevent cheating or misconduct.
  • Monitor player behavior to ensure a safe and enjoyable environment.

Customer Interaction

  • Communicate clearly with players, explaining the rules when necessary.
  • Answer player questions about the game.
  • Offer a positive experience by maintaining a friendly and professional demeanor.

Handle Chips and Money

  • Manage the casino chips, placing them on the table for the players and handling winnings or losses.
  • Make payouts according to the game’s rules.
  • Often responsible for ensuring that players’ bets are placed correctly.

Monitoring the Casino Floor

  • Maintain a clean and organized game area.
  • Report any suspicious activity or irregularities to casino management.

Table Games Dealer

Maryland Live Casino
08.2014 - 10.2016

Managing the Game

  • Shuffle and deal cards or other games.
  • Keep track of bets and payouts.
  • Maintain game pace and ensure smooth transitions between rounds.
  • Enforce the rules of the game to ensure fairness.
  • Communicate clearly with players, explaining the rules when necessary.
  • Make payouts according to the game’s rules.
  • Often responsible for ensuring that players’ bets are placed correctly.

Live Party Starter

Maryland Live Casino
02.2014 - 08.2014
  • Providing customer service in a fun environment for guest
  • Keeping assigned sections clean, stock bar area, take orders and deliver drinks to guest in a timely matter
  • Knowledgeable on alcohol awareness

Cage Cashier

Maryland Live Casino
08.2013 - 02.2014
  • Cash handling; chips for cash, tickets, jackpots.
  • Processing transactions including, credit card, deposits.
  • Cash and chip management.
  • Preventing fraud, identifiying counterfiet bills and chips.

  • Follow reports in compliance with title 31

Education

Diploma -

Ralph J Bunche Academy
Oakland, Ca
06.2009

Skills

  • Microsoft Excel, Teams, Power point, Outlook
  • Interpersonal Communication Skills
  • Customer Service
  • Leadership and Teamwork
  • Yield management
  • Management Skills

Languages

Cambodian
Native or Bilingual

Timeline

Table Games Trainer

MGM National Harbor
03.2024 - 08.2024

Table Games Supervisor

MGM National Harbor
02.2020 - Current

Table Games Dealer

MGM National Harbor
11.2016 - 02.2020

Table Games Dealer

Maryland Live Casino
08.2014 - 10.2016

Live Party Starter

Maryland Live Casino
02.2014 - 08.2014

Cage Cashier

Maryland Live Casino
08.2013 - 02.2014

Diploma -

Ralph J Bunche Academy
Chanbottrey Sin