Chanel McCrea
Parkville
Summary
Dedicated professional with strong interpersonal skills, proven ability to work effectively with individuals of diverse ages, cultural backgrounds, and socio-economic statuses. Long-time interest in helping others and being a team player. Well-developed verbal and written communication skills. Proactively identifies the best course of action in various scenarios, confidently handling tasks independently or in teams with a highly organized approach. Strong advocate for those in need, committed to providing the best possible service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Passionate about helping others access needed services. Poised to contribute to team success and achieve positive results by tackling new challenges with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Quality Control Analyst
MDHS/Department
09.2023 - Current
- Compiles and writes comprehensive evaluation reports of Quality Control field audit findings by analyzing data in a logical and sequential manner; prepares clear and concise written presentations of findings
- Interprets and applies laws, rules and regulations affecting the particular benefit program
- Deciphers complicated technical documents such as leases, life insurance policies and court documents
- Analyzes local department operational procedures
- Suggests corrective action specific to the local department errors and deficiencies observed and summarized
- Obtains case record files and other documentation each month for customers in any of the 24 Local Departments of Social Services (LDSS) randomly selected
- Contacts customers and LDSS to obtain physical case records and/or collateral sources from banks, employers, landlords, other government agencies and community-based providers; accesses specific information from the following: Client Automated Resource and Eligibility System (CARES), Child Support Enforcement System (CSES), Maryland Automated Benefits Screens (MABS), Medicaid Management Information System (MMIS), Motor Vehicle Administration (MVA), Systematic Alien Verification for Entitlement (SAVE), State Verification Exchange System (SVES), and WORKS
- Conducts independent field audits of randomly sampled DHS customer's cases
- Identifies areas of policies, systems and procedures in which particular local departments have a need for additional training
- Provides technical assistance including clarification of policy to local departments
- Confers with agency supervisors and/or programs managers on-site in the local departments to provide guidance for prevention of potential errors
- Serves as disaster relief staff who are prepared to be deployed to the front-lines across the State in times of an emergency to ensure continuation of DHS operations
- Performs other related duties and/or special projects as required.
Cleaning Technician
Bayside Commercial Building Services
09.2022 - Current
- Performed thorough cleaning and sanitization of assigned areas, including floors, surfaces, and fixtures
- Utilized specialized equipment and cleaning agents to effectively remove stains, dirt, and grime
- Followed established safety protocols to ensure a safe working environment for both staff and customers
- Maintained inventory of cleaning supplies and promptly restocked as needed
- Collaborated with team members to efficiently complete tasks within designated timeframes
- Responded promptly to customer requests or complaints regarding cleanliness issues
- Implemented new cleaning techniques resulting in improved efficiency and effectiveness
- Adhered to company policies and procedures while carrying out daily cleaning duties
- Assisted in training new cleaning technicians on proper techniques and procedures
- Managed multiple tasks simultaneously while maintaining attention to detail
- Ensured compliance with health regulations by following proper sanitation practices at all times
- Identified maintenance needs such as repairs or replacements of equipment or supplies, reporting them promptly to the appropriate personnel
- Maintained a clean work area throughout each shift for optimal productivity and safety standards adherence
- Provided exceptional customer service by addressing inquiries or concerns in a professional manner
- Developed efficient routines for regular maintenance tasks resulting in increased productivity
- Monitored inventory levels regularly, placing orders for necessary supplies when needed
- Demonstrated strong attention to detail when performing inspections after completing assigned tasks
- Worked independently without direct supervision while maintaining high quality standards
- Safely operated various types of machinery including floor buffers, carpet cleaners, pressure washers etc
- Maintained knowledge of different types of surfaces/materials requiring specific care instructions (e.g., hardwood floors vs. tile)
- Performed routine maintenance on equipment to ensure proper functionality and longevity
- Maintained a positive attitude and professional demeanor when interacting with customers or colleagues
Family Preservation Worker
Tri-County Council for the Lower Eastern Shore
06.2021 - 09.2023
- Company Overview: contracted through Howard County Department of Social Services
- Interagency Family Preservation Worker (Columbia, MD)
- The Interagency Family Preservation Services Program prevents the out-of-home placement of children identified by a child-serving agency in Howard County to be at risk of imminent placement into foster care, juvenile commitment, residential behavioral health treatment and/or at high risk for future maltreatment. Services include planning for safety, risk reduction, crisis intervention/prevention, family and individual counseling, parent/caregiver education in the areas of trauma, child development, parenting skills, communication skills and behavioral management.
- Provide Case Management services for Howard County Department of Social Services IFPS program
- Perform professional social work under the supervision of HCDSS
- Perform administrative tasks
- Provide counseling and programmatic services to the special populations
- Identifying the population at risk, their needs and how to meet those needs
- Assist with intake Hotline for Adult Protective Services
Child Support Specialist II
MDHS: Montgomery County Office of Child Support (Intake Unit)
02.2020 - 06.2021
- Investigates and analyzes child support cases and initiates appropriate actions to establish, maintain and enforce support payments, as well as enforcing medical support court orders to promote family well being and self-sufficiency.
- Obtains, verifies and reviews information from non-custodial and custodial parents, employers, courts, attorneys, elected officials and others to enforce court orders and provide health insurance.
- Updates, reviews, and monitors case records and payment activities using the Child Support Enforcement Computer System to determine the appropriate enforcement action to use to enforce and collect child support.
- Interviews, investigates and responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys, and employers in order to resolve problems related to child support cases.
- Initiates a variety of documents for administrative or court hearings, such as wage withholding, interstate transmittals, contempt petitions, subpoenas, and bench warrants to collect past-due child support payments.
- Reviews and prepares case records to ensure the validity of information to present for voluntary agreements for payment of arrears with custodial and non-custodial parents.
- Provides quality service to all customers when interacting in person, by telephone or in writing according to established guidelines.
Family Investment Specialist I/ II
MDHS: ANNE ARUNDEL COUNTY DEPARTMENT OF SOCIAL SERVICES
09.2018 - 02.2020
- Interviews customers, process applications or initiates re-determinations.
- Performs case management activities through caseload maintenance, use of automated systems, organizations of materials and program knowledge to support accurate and timely issuance of benefits.
- Provides quality service to all customers when interacting in person, by telephone or in writing according to established guidelines.
- Analyzes information and processes benefits, including Expedited Foods Supplement Program when appropriate, within established time frames by utilizing knowledge of program policies and regulations in order to determine eligibility for Family Investment programs.
- Performs case management activities through caseload maintenance, use of automated systems, organizations of materials and program knowledge to support accurate and timely issuance of benefits. This includes but is not limited to: maintaining payment accuracy within established guidelines, as measured by Quality Control reviews and Eligibility Pre-Reviews; narrating case actions in CARES/CCATS within 24 hours; and maintaining work area.
- Provides quality service to all customers when interacting in person, by telephone or in writing according to established guidelines.
Education
Master of Science - Social and Community Services
Capella University
Minneapolis, MN07.2020
Master of Science - Social Work
Capella University
Minneapolis, MN12-2028
Bachelor of Arts - Child And Family Services
Southern New Hampshire University
Hooksett, NH05.2018
Associate of Arts - General Studies
Montgomery College
Rockville, MD05.2015
Skills
- Comprehensive case coordination
- Effective presentation skills
- Property Management
- Information resource services
- Writing Skills
- Administrative Experience
- Crisis Intervention
- Intake Experience
- Social Work
- Child welfare advocacy
- Crisis Management
- Computer skills
- Customer service
- Applied behavior analysis
- Working with people with autism
- Quality management systems
- Client advocacy
- Motivational interviewing
- Client assessment
- Interdisciplinary collaboration
- Documentation skills
- Conflict resolution
- Excellent communication
- Experience with at-risk youth
- Family therapy
- Reliability
- Problem-solving abilities
- Analytical thinking
- Time management
- Service planning
- Community outreach
- Crisis management
- Trauma informed care framework
- Adaptability
Timeline
Quality Control Analyst
MDHS/Department
09.2023 - Current
Cleaning Technician
Bayside Commercial Building Services
09.2022 - Current
Family Preservation Worker
Tri-County Council for the Lower Eastern Shore
06.2021 - 09.2023
Child Support Specialist II
MDHS: Montgomery County Office of Child Support (Intake Unit)
02.2020 - 06.2021
Family Investment Specialist I/ II
MDHS: ANNE ARUNDEL COUNTY DEPARTMENT OF SOCIAL SERVICES
09.2018 - 02.2020
Master of Science - Social and Community Services
Capella University
Master of Science - Social Work
Capella University
Bachelor of Arts - Child And Family Services
Southern New Hampshire University
Associate of Arts - General Studies
Montgomery College
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