Summary
Overview
Work History
Education
Timeline
Generic

Chanel Street

Essex

Summary

Scheduling specialist with over 10 years of experience in Radiology Customer Service Coordination, adept at enhancing business operations in multi-site healthcare environments. Proven track record in managing complex radiology workflows and facilitating high-volume communication among patients, physicians, and radiologists. Expertise in PACS, RIS, EMR systems, and regulatory compliance, ensuring efficient service delivery and patient satisfaction. Recognized for strong problem-solving abilities and maintaining composure in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Scheduling Specialist

RadNet
Frederick
10.2016 - Current
  • Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
  • Maintained accurate records of attendance and absences according to policy guidelines.
  • Provided training and guidance on scheduling processes to new employees.
  • Schedule EMR orders, Epic Systems, RIS.
  • Conducted regular meetings with department managers to review scheduling needs.
  • Scheduled and confirmed appointments.
  • Created new accounts and updated existing accounts with most current details.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
  • Oversaw the preparation of weekly work schedules for seasonal staff members.
  • Reviewed timesheets for accuracy prior to submission for processing.
  • Evaluated current scheduling practices and made recommendations for improvement where necessary.

Patient Service Representative

GBMC HealthCare - Greater Baltimore Medical Center
Towson
10.2016 - 04.2021
  • Verified insurance information, collected payments, and scheduled appointments.
  • Maintained accurate records of services provided during each visit or procedure.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Maintained a clean and organized reception area.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Inputted patient demographic data into electronic health record system.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Answered incoming calls in a professional manner.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Provided customer service by answering patient questions and addressing concerns.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Assisted with the completion of medical forms and records.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Answered patient questions and fielded complaints to resolve.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on daily basis.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Utilized technology and specialized software to maximize productivity.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Verified demographics and insurance information to register patients in computer system.

Education

Associate of Applied Science -

The Community College of Baltimore County
Catonsville, MD
03.2027

Timeline

Scheduling Specialist

RadNet
10.2016 - Current

Patient Service Representative

GBMC HealthCare - Greater Baltimore Medical Center
10.2016 - 04.2021

Associate of Applied Science -

The Community College of Baltimore County

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Chanel Street