Chanell Samuels
Indian Head
Summary
I have 20 years of customer service with over 10 years devoted to property management. Excellent oral/written communication skills coupled with strong interpersonal skills and positive work ethic. Major strengths include financial reporting, negotiations, and conflict resolution. Self-motivated property management professional committed to teamwork, maintaining occupancy, and increasing net operating income.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Manager
Habitat America
Annapolis
09.2022 - 06.2025
- Managed and oversaw operations, maintenance and administration of properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Improved NOI through rent growth and expense management.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
Compliance Specialist
E&G Group
McLean
09.2020 - 09.2022
- Oversee the annual recertification process for Low-Income Housing Tax Credit/HUD for 549 multi-family units.
- Execute new and existing lease terms for prospects and current residents.
- Completed the annual review process by executing and verifying third-party verifications through various outside sources, including municipal entities and numerous employment sources.
- Maintained a 90% accuracy on compliance measures, both internal under company standards and externally under DCHA.
Property Manager
The Franklin Johnston Group
Arlington
06.2018 - 10.2021
- Maintain 140 unit scattered-site community for low income housing.
- Prepare monthly financial reports, oversee all expense cost tracking, accounts payable and receivable, and purchasing functions.
- Inventory and order all supplies for office and maintenance staff.
- Direct collection of monthly assessments, rental fees, and deposits.
- Completing annual recertification.
- Conducting regular property and unit inspections.
Assistant Manager
The Franklin Johnston Group
12.2015 - 06.2018
- Direct collection of monthly assessments, rental fees, and deposits.
- Prepare detailed budgets and financial reports for properties.
- Managed delinquency of property in conjunction with maintaining a property occupancy level above 95%.
- Oversee maintenance staff of 2, in addition to overseeing departmental cost for work orders and vacancy turns.
- Maintain a community for Low Income Housing Tax Credit for 160 units.
- Inventory and order all supplies for office and maintenance staff.
- Conducted detailed inspection of the common areas, apartments and maintain exemplary curb appeal of property.
- Minimize complaints and ensure that resident concerns are immediately resolved.
Compliance Specialist
The Franklin Johnston Group
01.2015 - 12.2015
- Oversee annual recertification process for Low Income Housing Tax Credit for 549- multi-family unit.
- Execute new and existing lease terms for prospects and current residents.
- Completed annual review process by executing and verifying third party verifications through various outside sources including municipal entities and numerous employment sources.
- Maintained a 95% accuracy on compliance measures, both internal under company standards and externally under DCHFA.
Education
Degree - Cosmetology
American Beauty Academy
Wheaton, MD02.2005
Diploma -
John F. Kennedy
Silver Spring, MD06.2003
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Yardi
- Customer relations
- Teamwork
- Independence
- Fast-paced environments
Certification
Tax Credit Specialist, National Center for Housing Management (NCMH)
References
References Upon Request
Timeline
Community Manager
Habitat America
09.2022 - 06.2025
Compliance Specialist
E&G Group
09.2020 - 09.2022
Property Manager
The Franklin Johnston Group
06.2018 - 10.2021
Assistant Manager
The Franklin Johnston Group
12.2015 - 06.2018
Compliance Specialist
The Franklin Johnston Group
01.2015 - 12.2015
Degree - Cosmetology
American Beauty Academy
Diploma -
John F. Kennedy
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