Summary
Overview
Work History
Education
Skills
Timeline
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Chanelle Foster

Lutherville

Summary

Highly motivated and self-directed team player, with exceptional skills in assessing and responding to customer and employee needs, team development, task delegation, training and mentoring, and relationship building. Extremely organized and resourceful with a keen ability to prioritize and manage multiple tasks. I have extensive experience ensuring proper policy administration in workforce safety, compliance, quality assurance, staff development, and operations management.

Overview

10
10
years of professional experience

Work History

Shift Manager

McDonald's
01.2015 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Retail Sales Associate

Walmart
02.2015 - 11.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

High School Diploma -

James Madison High School
Brooklyn
05-2013

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Training and mentoring
  • Relationship building
  • Inventory control
  • Interpersonal skills
  • Safety compliance
  • Schedule management
  • Policy administration
  • Problem-solving
  • Active listening

Timeline

Retail Sales Associate

Walmart
02.2015 - 11.2020

Shift Manager

McDonald's
01.2015 - Current

High School Diploma -

James Madison High School

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Chanelle Foster