Chante Marshall
Washington,DC
Summary
Knowledgeable and dedicated customer service professional with over 10 years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Residential Concierge
Jlinea Apartments | Acts Partners
10.2021 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handle 50+ calls daily, with duties including signing up residents for property tours and facility reservations.
- Manage all activities related to concierge and ensure that all transactions are performed in best interest of the company.
- Trained new employees on all activities related to concierge and software support applications.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Real Estate Agent
Keller Williams Metro
02.2017 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Real Estate Investor & Property Manager
Self-Employed
03.2013 - Current
- Maintain and manage multiple residential investment rental properties.
- Oversee tenant selection, lease management, insurance, bookkeeping, and receipts management.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to tenants.
Vote Execution Operations Analyst
RiskMetrics Group, Inc.
09.2009 - 01.2013
- Act as primary contact and facilitator for a group of 70+ financial clients representing approximately $5 million Direct customer service interactions with Client Relations, Custodians, and Sub Custodians to ensure that data for clients is received in a timely and high-quality manner.
- Knowledge of ballot distribution, global voting practices, proxy voting compliance as well as data management practices.
- Proactively solves problems, accepts responsibility for all assigned tasks; identifies process improvement opportunities.
Education
Associate of Arts - Business Management
Prince George's Community College
Upper Marlboro, MD05.2024
Property Management Certificate
Prince George's Community College
Upper Marlboro, MD05.2018
Licensed Real Estate Agent, Maryland
02.2016
Skills
- Customer Service Expert
- Project Management
- Microsoft Office Suite
- Office Management
- Sales Experience
- Customer Relationship Management
- Empathetic & Courteous
- Vendor Interaction Skills
- Problem-Solving Skills
- Administrative Skills
- Written and Oral Communications
- Account Management
Timeline
Residential Concierge
Jlinea Apartments | Acts Partners
10.2021 - Current
Real Estate Agent
Keller Williams Metro
02.2017 - Current
Real Estate Investor & Property Manager
Self-Employed
03.2013 - Current
Vote Execution Operations Analyst
RiskMetrics Group, Inc.
09.2009 - 01.2013
Associate of Arts - Business Management
Prince George's Community College
Property Management Certificate
Prince George's Community College
Licensed Real Estate Agent, Maryland
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