Chantelle Oconnor
Denton
Summary
Dynamic and results-oriented professional with extensive experience in retail environments, including a notable tenure at Jiffy Mart. Excelled in enhancing customer satisfaction and loyalty through exceptional service and relationship building. Skilled in cash handling and problem-solving, adept at fostering teamwork and collaboration. Proven track record of training staff and managing high-stress situations, significantly contributing to a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
Jiffy Mart
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Csm
Lowes Foods
02.2019 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
South Davidson High School
Denton, NC06.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Client service
- Customer needs assessment
Timeline
Sales Associate
Jiffy Mart
01.2024 - Current
Csm
Lowes Foods
02.2019 - 05.2022
South Davidson High School
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