CHARDALE BRANDON
BOWIE
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant 2
U.S. Department of Homeland Security
05.2023 - 02.2025
- Creates and maintains physical records and digital files to keep current, accurate, and compliant documentation.
- Works closely with Executive personnel, handling tasks such as conducting research, fielding phone calls, and directing all inquiries to the proper department.
- Prepares routine correspondence and memoranda for staff and visitor notifications.
- Performs general clerical tasks both independently and with supervision.
- Receive government authorization forms and distribute official passports with proper identification verification.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Effectively managed vehicle inventory for federal employees with timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Incident Management & Individual Assistant Specialist (FT, Entry Level)
Federal Emergency Management Agency
11.2022 - 05.2023
- Built and strengthened relationships with area clients, departments, and agencies to manage effective planning and implementation of emergency response strategies
- Aided in the achievement of care goals by addressing concerns and mediating disaster relief in a timely manner
- Effectively respond to client requests via phone and email, as well as answer questions and inquiries
- Conducted an initial client assessment and analysis to begin the research process for proper resources per the client need
Administrative Assistant (FT, Entry Level)
U.S. Department of Homeland Security
03.2019 - 04.2022
- Effectively controlled the release of proprietary and confidential information for general client lists
- Maintained personnel records and issued notifications of internal opportunities to assist human resources
- Assisted program operations by preparing and updating documents, reports, and spreadsheets
- Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy
Customer Service Supervisor (FT)
Lowe's Home Improvement
03.2017 - 03.2019
- Processed purchases and handled payment transactions using a POS system
- Kept track of every interaction for training, reporting, and auditing purposes
- Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory
- Used excellent communication to connect with customers, assess needs, and present solutions
General Clerk (FT, Entry Level)
Anchor Staffing
10.2016 - 02.2017
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- Scheduled meetings for staff and organized resources for all attendees to use
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
Education
High School -
Frederick Douglass High School
Upper Marlboro, MD01.2013
Skills
- MS Office
- Customer service
- Data entry
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Mail handling
- Clerical support
- Multi-line phone systems
- Critical thinking
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
Timeline
Administrative Assistant 2
U.S. Department of Homeland Security
05.2023 - 02.2025
Incident Management & Individual Assistant Specialist (FT, Entry Level)
Federal Emergency Management Agency
11.2022 - 05.2023
Administrative Assistant (FT, Entry Level)
U.S. Department of Homeland Security
03.2019 - 04.2022
Customer Service Supervisor (FT)
Lowe's Home Improvement
03.2017 - 03.2019
General Clerk (FT, Entry Level)
Anchor Staffing
10.2016 - 02.2017
High School -
Frederick Douglass High School
Similar Profiles
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
Onika RichardsonOnika Richardson
Management and Program Analyst, GS-13 at U.S. Department Of Homeland Security, U.S. Immigration And Customs EnforcementManagement and Program Analyst, GS-13 at U.S. Department Of Homeland Security, U.S. Immigration And Customs Enforcement
Salaudeen AlaoSalaudeen Alao
Lead Transportation Security Administration. at U.S Department of Homeland SecurityLead Transportation Security Administration. at U.S Department of Homeland Security
Penny FarrarPenny Farrar
Lead Medical Credentialing Program Specialist at U.S. Department of Homeland SecurityLead Medical Credentialing Program Specialist at U.S. Department of Homeland Security
Adama Bah PharrAdama Bah Pharr
Private Duty Nurse at Elite Healthcare Nursing Services IncPrivate Duty Nurse at Elite Healthcare Nursing Services Inc