Charisa Garbo-He
Gaithersburg
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist Lead
Adventist Healthcare Imaging
Rockville
05.2025 - Current
- Supervised and mentored front desk staff to deliver efficient, compassionate patient service.
- Scheduled and confirmed imaging exams while providing clear preparation instructions.
- Verified insurance coverage, reviewed authorizations, processed payments, and ensured documentation accuracy.
- Coordinated with managers and technologists to prioritize same-day appointments and urgent cases.
- Operated a multi-line phone system to respond to inquiries and direct calls effectively.
- Implemented process improvements that reduced wait times and improved team coordination.
- Served as primary contact for escalated patient and provider concerns, maintaining professionalism.
- Compiled weekly cash reports and prepared cash deposits accurately.
Patient Service Specialist
Adventist Healthcare Imaging
Germantown
12.2022 - 05.2025
- Checked in and greeted over 75 patients daily for imaging services, ensuring smooth check-in/check-out processes.
- Scheduled imaging procedures across various modalities, coordinating with technologists and patients effectively.
- Answered high-volume phone inquiries regarding imaging procedures and wait times with professionalism.
- Handled insurance eligibility checks, prior authorization statuses, and patient copay collections accurately.
- Managed sensitive patient information in compliance with HIPAA regulations to maintain confidentiality.
- Monitored patient flow and wait times to enhance office efficiency and improve patient satisfaction.
Patient Access Registration
Adventist Medical Group
Rockville
08.2021 - 11.2022
- Checked in and greeted over 60 patients daily, confirming appointments and updating EMR records.
- Verified insurance coverage, collected co-pays, and resolved billing inquiries.
- Answered high-volume incoming calls, routing them using a multi-line phone system and taking accurate messages.
- Communicated compassionately with patients in person and over the phone regarding services and follow-ups.
- Addressed questions about prescription refills, imaging orders, lab orders, and appointment follow-ups.
- Organized digital and paper records to comply with HIPAA regulations.
Quality Assurance Lead
DHHS Public Health Contact Tracers
Silver Spring
03.2021 - 01.2022
- Maintained documentation of quality assurance activities to ensure regulatory compliance.
- Executed accurate data entry and registration for vaccination programs.
- Supported local COVID-19 testing and vaccination, handles check-ins, and data collection.
- Facilitated community services by promoting awareness of COVID-19 vaccine safety.
- Generated daily reports detailing administered and unused vaccine doses.
- Set up vaccination site equipment, restocked supplies, and assisted with computer troubleshooting.
Lead
New Image Medical
Las Vegas
09.2015 - 02.2021
- Facilitated colleague support and guidance to foster a collaborative work environment.
- Verified and corrected inconsistencies in medical records for accurate reporting and billing.
- Managed phone calls, scanning, printing, and faxing of documents efficiently.
- Processed and delivered specimens to the laboratory for timely analysis.
- Maintained timesheets and managed payroll processes effectively.
- Conducted staff training sessions to enhance workflow efficiency.
- Ordered supplies and maintained inventory levels to ensure operational readiness.
- Performed clerical tasks, including filing, faxing, and updating medical records.
Education
Bachelor's of Science - Management Information System
California Intercontinental University
Irvine, Ca12-2017
Skills
- Customer service and relation
- Registration and admissions
- Front desk operations
- Healthcare EMR management
- Scheduling and coordinating
- Billing support and copay collection
- Mail and cash handling
- Records management
- Team Leadership
- Training support
- Data entry
Timeline
Patient Service Specialist Lead
Adventist Healthcare Imaging
05.2025 - Current
Patient Service Specialist
Adventist Healthcare Imaging
12.2022 - 05.2025
Patient Access Registration
Adventist Medical Group
08.2021 - 11.2022
Quality Assurance Lead
DHHS Public Health Contact Tracers
03.2021 - 01.2022
Lead
New Image Medical
09.2015 - 02.2021
Bachelor's of Science - Management Information System
California Intercontinental University