CHARLENA CULP
Brandywine
Summary
Detail-oriented administrative professional with extensive experience in document preparation, time management, and team collaboration in fast-paced environments. Skilled in using Microsoft Office, Adobe Acrobat DC, and various document management systems to streamline operations. Proven track record of providing exceptional support to teams, handling confidential materials, and ensuring client satisfaction. Adept at working efficiently under pressure to meet deadlines and foster positive relationships with colleagues and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
10.2024 - Current
- Provide exceptional customer service by offering personalized waxing services to clients in a professional and comfortable environment
- Build lasting relationships with clients by offering expert advice and promoting the benefits of regular waxing treatments
- Maintain high standards of cleanliness and sanitation in accordance with company and state regulations
- Stay up-to-date with industry trends and techniques to provide high-quality services
- Consistently meet and exceed sales goals for waxing services and retail products
- Collaborate with team members to ensure smooth operation and client satisfaction
Administrative Specialist (Contract)
Ardelle Associates
11.2023 - 09.2024
- Streamlined office processes by implementing efficient document management and filing systems, ensuring easy retrieval of critical documents
- Coordinated daily operations, managed calendars, and assisted in team collaboration to meet project deadlines
- Maintained high standards of organization and attention to detail while processing confidential client information
- Accurately processed and entered large volumes of application data into company systems, ensuring consistency and error-free results
- Conducted thorough quality assurance checks on data and applications to maintain high standards of accuracy and compliance
- Collaborated cross-functionally with teams to resolve discrepancies and ensure timely processing of applications, enhancing overall workflow efficiency
- US Fish & Wildlife
Leasing Manager (Contract)
Liberty Group
09.2023 - 11.2023
- Coordinated property showings, client interactions, and meeting logistics, ensuring smooth operations and client satisfaction.
- Managed the preparation of detailed reports and lease agreements, adhering to internal procedures for accuracy.
- Streamlined leasing processes to reduce wait times and improve overall tenant satisfaction.
- Provided administrative support by organizing documentation and ensuring timely communication with clients and vendors.
Talent Acquisition Specialist (Contract)
06.2023 - 06.2023
- Coordinated candidate interviews, managed applicant tracking systems, and maintained candidate records for seamless recruitment processes
- Collaborated with hiring managers to understand talent needs and develop effective recruiting strategies
- Streamlined onboarding processes by preparing and reviewing new hire documentation and ensuring timely completion
- Provided strong administrative support, managing candidate data, scheduling interviews, and assisting with communications
Managing Director
Charmed by Charlee
01.2022 - 04.2023
- Streamlined business operations by implementing efficient processes and innovative solutions for office tasks
- Managed budgets, schedules, and resources to optimize allocation for business objectives
- Coordinated and led cross-functional teams to ensure projects were completed on time and met all client expectations
- Developed and maintained strong partnerships with external vendors and internal departments to enhance business growth and collaboration
Leasing Consultant
BDMGRE
09.2022 - 12.2022
- Prepared lease agreements, collected payments, and ensured all documentation was accurately processed and filed
- Promoted high levels of customer service by assisting residents and prospects, resolving concerns, and showing units
- Assisted in organizing and executing open house events to attract prospective tenants and increase property visibility
- Managed move-in coordination and communication with new tenants for a smooth transition into their new homes
Executive Assistant
The Snatch House
01.2021 - 09.2021
- Organized complex calendars, meetings, and travel arrangements for executives, ensuring seamless operations
- Assisted in preparing contract invoices, and other documentation for daily business activities
- Responded promptly to customer inquiries and facilitated smooth communication between departments
Customer Service/ Sales Representative
ALCLEAR LLC
01.2021 - 09.2021
- Answered incoming customer calls, addressed product questions, sales inquiries, and complaints
- Handled escalated customer concerns to maintain satisfaction and preserve long term business relationships
- Built product knowledge and promoted additional sales to existing customers
Lead Beauty Advisor
BEAUTY 2 U
10.2016 - 01.2020
- Provided personalized beauty consultations, recommending products based on individual client needs
- Assisted in maximizing sales through creative visual merchandising and staff training
Education
Associates of Business Administration - Business Administration, Small Business & Entrepreneurship
Strayer University
05.2026
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Adobe Acrobat DC
- Document Management Systems (DMS)
- Document Comparison & Proofreading
- Calendar Manager (Outlook)
- Problem Solving & Organization
- Travel Coordination & Time Management
- Time Entry Systems
- Legal Document Preparation & Formatting
- Client Relations & Customer Service
- Confidentiality & Discretion
- Team Collaboration & Interdepartmental Support
Certification
Cosmetology License
FOIA Training
Government Information & Technology Training
Timeline
Wax Specialist
European Wax Center
10.2024 - Current
Administrative Specialist (Contract)
Ardelle Associates
11.2023 - 09.2024
Leasing Manager (Contract)
Liberty Group
09.2023 - 11.2023
Talent Acquisition Specialist (Contract)
06.2023 - 06.2023
Leasing Consultant
BDMGRE
09.2022 - 12.2022
Managing Director
Charmed by Charlee
01.2022 - 04.2023
Executive Assistant
The Snatch House
01.2021 - 09.2021
Customer Service/ Sales Representative
ALCLEAR LLC
01.2021 - 09.2021
Lead Beauty Advisor
BEAUTY 2 U
10.2016 - 01.2020
Associates of Business Administration - Business Administration, Small Business & Entrepreneurship
Strayer University
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