Charlene Bridendolph
Harwood
Summary
Dynamic leader with expertise in client engagement and relationship management, honed at Target Inc. Spearheaded initiatives that boosted team collaboration and customer satisfaction by 20%. Proven track record in developing training programs and enhancing operational efficiency. Adept at fostering cross-departmental communication and driving brand awareness through strategic planning and execution.
Overview
18
18
years of professional experience
Work History
Front End Service and Engagement Team Lead
Target Inc
06.2022 - Current
- Led engagement initiatives to enhance team collaboration and drive customer satisfaction.
- Developed training programs for team members to improve operational efficiency and skill sets.
- Implemented feedback mechanisms to assess employee performance and refine engagement strategies.
- Facilitated cross-departmental communication to ensure alignment on project goals and deliverables.
Front End Supervisor
Walmart
03.2016 - 06.2022
- Supervised daily operations to ensure optimal customer service and operational efficiency.
- Trained and mentored team members on best practices in retail management and customer engagement.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
Information Desk Clerk
Toyota of Bowie
09.2014 - 03.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed information flow between departments, ensuring accuracy of communication.
- Coordinated appointment scheduling for customers with sales and service departments.
- Assisted in training new staff on systems and customer interaction protocols.
Office Manager
Ryon’s Towing
06.2008 - 09.2014
- Streamlined office operations to enhance productivity and ensure efficient workflow.
- Managed scheduling and coordination of towing services, optimizing response times.
- Developed and maintained relationships with vendors to ensure timely supply deliveries.
- Implemented inventory management system to track equipment and supplies effectively.
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Client engagement
- Brand awareness
- Relationship management
- Teamwork
Timeline
Front End Service and Engagement Team Lead
Target Inc
06.2022 - Current
Front End Supervisor
Walmart
03.2016 - 06.2022
Information Desk Clerk
Toyota of Bowie
09.2014 - 03.2017
Office Manager
Ryon’s Towing
06.2008 - 09.2014
High School Diploma -
Eleanor Roosevelt High School