Charlene Dickens
Suitland
Summary
Dynamic Security Professional with extensive experience at Allied Universal Security Services, adept at implementing access control systems and responding to emergencies. Recognized for exceptional communication skills and keen attention to detail, ensuring safety and confidentiality in high-pressure environments. Proven ability to collaborate effectively and prioritize tasks to enhance operational efficiency.
Overview
24
24
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Alexandria
07.2023 - Current
- Implemented and managed access control systems to ensure secure entry to facilities.
- Maintained updated knowledge of law enforcement tactics, policies and procedures.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Identified suspicious activity to determine appropriate response.
Customer Service Representative
Department of Behavioral Health
Washington
04.2001 - 07.2023
- Work directly with Administration and Security to assist with daily functions of the hospital
- Handles customer relations, provide information to callers and staff
- Dispatch security and maintenance personnel in the event of emergencies, notating all occurrences in logbooks
- Keeps client's information confidential to inquiries
- Front desk position at a long-term care facility
- Serves as a combination long distance, overseas, local, and information operator
- Fire and police (911) dispatcher, emergency service dispatcher and emergency maintenance dispatcher
- Receives and places a large variety of calls, effectively operates telephone, radios and computers
Education
Associates of Arts Degree - Business Administration
Strayer University
P.G. MD11-2023
Diploma -
Federal Law Enforcement Training Academy
Glynco, Georgia11-1995
Skills
- Quick Learner
- Access control
- Surveillance systems
- Incident reporting
- Customer service
- Communication skills
- Emergency response
- Attention to detail
- Time management
- Team collaboration
- Works well with little or no supervision
- Computer literate
- Prioritize work
Affiliations
- Gardening
- Drawing
- Debates
Timeline
Security Professional
Allied Universal Security Services
07.2023 - Current
Customer Service Representative
Department of Behavioral Health
04.2001 - 07.2023
Associates of Arts Degree - Business Administration
Strayer University
Diploma -
Federal Law Enforcement Training Academy
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