Charlene Dixon
Salisbury
Summary
A seasoned professional with proven track record in managing client intake and administrative tasks, providing reliable and flexible support in dynamic environments. Known for collaborative teamwork and achieving high standards in client relations. Proficient in data entry, client communication, and problem resolution.
Overview
26
26
years of professional experience
Work History
Intake Representative
Shore up Inc
520 Snowhill Road
10.2007 - Current
- To assist consumer's with their electric bill.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
- Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.
Med Tech
Comfort Keepers
Salisbury, MD
04.2021 - 10.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
MRI Receptionist
PRMC
100 East Carroll Street Salisbury Md 21801
11.1999 - 08.2005
- Provided compassionate customer service, addressing patient concerns and answering inquiries regarding MRI procedures.
- Contributed to team success by cross-training in various administrative roles, ensuring seamless operation during staff absences or high-volume periods.
- Maintained a clean and organized reception area, contributing to a welcoming environment for patients.
- Ensured smooth clinic operations by managing patient registrations and updating records as needed.
- Ensured compliance with HIPAA regulations by securely handling sensitive patient information and records management tasks.
- Optimized schedule coordination by working closely with medical professionals to accommodate priority appointments or emergency cases.
- Prepare patients for their studies.
- Educate patients in preparation for their studies and orient them on the procedure.
Education
Social Work
Morgan State University
Baltimore, MDHigh School Diploma -
Stephen Decatur High School
Berlin, MD05-1977
Skills
- Patient confidentiality
- Patient scheduling
- Call center experience
- Insurance verification
- Medical terminology
- Appointment scheduling
- Healthcare industry
- Multi-line phone systems
- Charting and clinical documentation
Timeline
Med Tech
Comfort Keepers
04.2021 - 10.2023
Intake Representative
Shore up Inc
10.2007 - Current
MRI Receptionist
PRMC
11.1999 - 08.2005
Social Work
Morgan State University
High School Diploma -
Stephen Decatur High School