CHARLES GUY
BUSHWOOD
Summary
Senior Service Writer with extensive experience in optimizing customer interactions and streamlining service order processes. Demonstrated ability to communicate effectively and resolve issues promptly, ensuring efficient service delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SENIOR SERVICE WRITER
Classic Collision Center
CALIFORNIA
07.2024 - Current
- Facilitated communication between technicians and customers regarding service status.
- Gathered customer feedback to improve overall service experience.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Communicated repair information to customers in a professional manner.
- Supported timely and accurate service by producing daily job status reports.
SENIOR SERVICE WRITER
TWO GUYS COLLISION CENTER
CALIFORNIA
06.1999 - 06.2024
- Created detailed service orders for vehicle maintenance and repairs.
- Processed payments and handled transactions at the service counter.
- Conferred with customers to understand service needs and write up accurate orders.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Communicated repair information to customers in a professional manner.
Education
High School Diploma -
LEONARDTOWN HIGH SCHOOL
Leonardtown, MD05-1999
2 YEAR AUTOBODY - AUTO BODY
ST MARYS COUNTY TECHNICAL CENTER
Leonardtown, MD05-1999
Skills
- Communication repair
- Customer relationship management
- Parts ordering
- Work order tracking
- Team collaboration
- Time management
- Problem solving
Certification
- ICAR CERTIFICATIONS
Timeline
SENIOR SERVICE WRITER
Classic Collision Center
07.2024 - Current
SENIOR SERVICE WRITER
TWO GUYS COLLISION CENTER
06.1999 - 06.2024
High School Diploma -
LEONARDTOWN HIGH SCHOOL
2 YEAR AUTOBODY - AUTO BODY
ST MARYS COUNTY TECHNICAL CENTER
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