Summary
Overview
Work History
Education
Skills
Timeline
Generic

WILMA MATHIAS

Not Hispanic or Latino

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Jennings Cafe. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for crafting memorable dining experiences and fostering loyal clientele in fast-paced environments.

Overview

37
37
years of professional experience

Work History

Server

Jennings Cafe
04.2025 - Current
  • Provided excellent customer service to enhance dining experience.
  • Assisted in setting up dining areas for optimal guest comfort.
  • Learned menu items and specials to accurately inform customers.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining space throughout shifts.
  • Supported team members by fulfilling additional roles when needed.
  • Handled customer inquiries and resolved issues promptly for satisfaction.

Server / Bartender

The Trolley Stop Restaurant
08.2014 - 04.2025
  • Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
  • Managed table assignments effectively to optimize seating and minimize wait times.
  • Trained new staff on menu offerings, service standards, and operational procedures.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Handled customer inquiries and complaints professionally to maintain satisfaction levels.
  • Maintained cleanliness and organization of dining area to enhance overall ambiance.
  • Assisted in inventory management by monitoring stock levels and placing orders as needed.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sever / Bartender

Monaghan's Pub
01.2011 - 03.2013
  • Crafted diverse cocktail menus, enhancing customer experience and satisfaction.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Implemented efficient table turnover strategies, improving service speed during peak hours.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Developed strong relationships with regular customers, personalizing service to enhance loyalty.

Bartender /Restaurant Server

Pebbles Pub
10.1988 - 02.2011
  • Crafted signature cocktails and beverages, ensuring high-quality customer experiences.
  • Managed bar inventory, ordered supplies, and reduced waste through efficient stock rotation.
  • Trained new bartenders in drink preparation techniques and customer service standards.
  • Implemented system for tracking drink orders, improving speed of service during peak hours.
  • Collaborated with kitchen staff to coordinate food pairings and enhance overall dining experience.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Howard High School
Ellicott City, MD
05-1971

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Jennings Cafe
04.2025 - Current

Server / Bartender

The Trolley Stop Restaurant
08.2014 - 04.2025

Sever / Bartender

Monaghan's Pub
01.2011 - 03.2013

Bartender /Restaurant Server

Pebbles Pub
10.1988 - 02.2011

High School Diploma -

Howard High School

Similar Profiles

CREATE PROFILE
WILMA MATHIAS