Charles Ross
Gambrills
Summary
Dedicated team member with extensive experience in customer service and team collaboration. Skilled in money handling, as well as point-of-sale systems. Strong foundation in food procedures and food safety. Holds quality and teamwork in high esteem, offering exceptional communication and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Team Member, Restaurant/Food Service
Capriotti's Sandwich Shop
Gambrills
10.2024 - Current
- Prepared sandwiches and salads according to Capriotti's recipes, ensuring quality and consistency.
- Guided customers in menu selections, enhancing their dining experience through tailored recommendations.
- Operated kitchen equipment, including slicers and grills, safely and efficiently.
- Stocked inventory and supplies, ensuring adequate levels for daily operations.
- Handled cash register transactions accurately while providing excellent customer service.
- Trained new team members on food preparation techniques and safety protocols, fostering a knowledgeable and compliant kitchen team.
- Rotated through various stations to support team operations.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
Restaurant Team Member
Papa John's Pizza
Crofton
12.2023 - 10.2024
- Processed customer orders accurately and efficiently using point-of-sale systems, enhancing order accuracy.
- Collaborated with team members to deliver timely service during peak hours, ensuring customer satisfaction.
- Delivered exceptional service to high volume of daily customers, contributing to positive dining experiences.
- Handled customer inquiries and resolved issues in a friendly manner.
- Maintained cleanliness and organization of workstations and dining areas.
- Followed food safety guidelines to ensure a safe dining experience.
- Prepared pizzas and other menu items following company recipes and standards.
- Supported team training by demonstrating proper food preparation techniques.
Education
High School Diploma -
Crofton Highschool
Crofton, MD05-2025
Some College (No Degree) - Biology
The University of Tampa
Tampa, FL04-2026
Skills
- Point-of-sale system
- Money handling
- Customer service expertise
- Sales expertise
- Training support
- Teamwork and collaboration
- Heavy lifting
- Organizing work stations
Timeline
Team Member, Restaurant/Food Service
Capriotti's Sandwich Shop
10.2024 - Current
Restaurant Team Member
Papa John's Pizza
12.2023 - 10.2024
High School Diploma -
Crofton Highschool
Some College (No Degree) - Biology
The University of Tampa