Charles Ryan
Laurel,MD
Summary
*Experienced with organizing and maintaining inventory in fast-paced retail environment. Utilizes effective stock management techniques to ensure product availability and store organization. Knowledge of teamwork and adaptability in responding to shifting store demands.
*Knowledgeable stocking with strong background in maintaining efficient stock levels and organizing inventory. Successfully supported retail operations by ensuring timely restocking of shelves and neat presentation of products. Demonstrated reliability and attention to detail in stock management and collaboration with team members.
*Diligent Inventory Specialist with talent for working with diverse product lines and multiple store locations.
*Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
*Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering 20 years of experience to challenging new position.
*Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
*Industrious inventory management and planning professional offering 20-year retail background. Knowledgeable about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays.
Overview
20
20
years of professional experience
Work History
PT Stocker
Food Lion
02.2020 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
Luxury Retail Specialist (Merchandiser)
Mosaic Sales Solutions
08.2022 - 03.2025
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Route Delivery Driver
Canteen Vending
02.2019 - 02.2020
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Assisted in training new drivers, sharing best practices for successful deliveries and customer service.
- Increased overall productivity by implementing effective time management strategies while on the road.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
- Maintained a clean driving record, ensuring safe and responsible driving practices.
- Coordinated with warehouse staff to ensure correct order fulfillment before departing on scheduled routes.
- Inspected and loaded delivery trucks and picked up customer returns.
Route Delivery Driver
Monumental Markets (Vending)
10.2016 - 02.2019
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Contributed to team success by assisting fellow drivers when needed or requested by supervisors.
- Handled cash transactions accurately, recording all payments received during deliveries.
- Enhanced route efficiency by regularly reviewing and optimizing delivery schedules.
- Provided exceptional customer service by addressing questions or concerns professionally and courteously.
- Processed payments, made change, and provided receipts.
- Managed inventory levels on the truck, restocking as needed to fulfill customer orders.
- Received, counted and inspected inventory for delivery.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Developed strong customer base through efficient and reliable service.
- Immediately addressed problems with customers to promote speedy resolution.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Merchandiser
Acosta Sales & Marketing
04.2014 - 10.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Facilitated training sessions for new merchandisers, improving team skills and performance.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Route Sales Representative
Jack & Jill DSD
05.2012 - 06.2013
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
Grocery Manager
Food Lion
11.2004 - 05.2012
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Education
High School Diploma -
Laurel High School
Laurel, MD05-2003
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Loading and unloading
- Heavy lifting
- Friendly and personable
- Customer assistance
- Customer relationships
- Merchandise stocking
- Stock rotation
- Supply restocking
- Pallet jack operation
- Pallet jack handling
Languages
English
Native or Bilingual
Timeline
Luxury Retail Specialist (Merchandiser)
Mosaic Sales Solutions
08.2022 - 03.2025
PT Stocker
Food Lion
02.2020 - Current
Route Delivery Driver
Canteen Vending
02.2019 - 02.2020
Route Delivery Driver
Monumental Markets (Vending)
10.2016 - 02.2019
Merchandiser
Acosta Sales & Marketing
04.2014 - 10.2016
Route Sales Representative
Jack & Jill DSD
05.2012 - 06.2013
Grocery Manager
Food Lion
11.2004 - 05.2012
High School Diploma -
Laurel High School
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