Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charlette Mullen

Owings Mills

Summary

Dynamic professional with a proven track record as an Owner at Charity Grace LLC, excelling in customer relations and small business operations. Expert in multi-drop delivery efficiency and advanced technology, fostering strong client relationships that drive repeat business. Committed to timely, reliable service and adept at navigating challenges to ensure successful outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

Charity Grace LLC
05.2025 - Current
  • Pick up and deliver items such as parcels, documents, or food.
  • Plan delivery routes for speed and efficiency
  • Track deliveries and confirm successful dropoffs
  • Coordinated marketing initiatives to increase brand visibility.
  • Manage day-to-day business operations.
  • Develope and maintain strong relationships with clients, resulting in repeat business and referrals.

Courier Contractor

Amazon Flex
01.2021 - Current
  • Deliver packages efficiently using navigation tools to optimize route planning.
  • Ensure timely deliveries by coordinating schedules and addressing potential delays proactively.
  • Maintain accurate records of deliveries, handling discrepancies with attention to detail.
  • GPS and app-based navigation (Amazon Flex app, Google Maps, Waze)

School Bus Driver

Baltimore County Public Schools
06.2015 - 06.2025
  • Commercial Driver’s License (CDL) with Airbrake, P & S endorsements
  • Pre-trip and post-trip vehicle inspections
  • Punctual and dependable
  • Route planning and time management
  • Defensive driving

Education

Highschool Diploma - Business

New Spiritual Foundation Christian Academy
Baltimore

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Multi-drop delivery efficiency (handling multiple stops)
  • Advanced Technology knowledge and skills (Iphone, Andriod, Tablet, etc) and digital signature capture and photo proof experience

Accomplishments

10 year anniversary achievement from BCPS and vested interest.



Certification

CDL B with Airbrake, S&P endorsements.


Department of Transportation Medical Examiners Card

Timeline

Owner

Charity Grace LLC
05.2025 - Current

Courier Contractor

Amazon Flex
01.2021 - Current

School Bus Driver

Baltimore County Public Schools
06.2015 - 06.2025

Highschool Diploma - Business

New Spiritual Foundation Christian Academy

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Charlette Mullen