Charne Townsend
Essex
Summary
To secure an qualifying position within your facility. My goal is to further my career in the Customer Service/ Human Service Field.
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Qualified [Desired Position] with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Analyst
Robert Half
02.2024 - Current
- Working as a temp through Robert Half as an office analyst for the tax sale department at the Bureau of Revenue Collections
- Assisting taxpayers with property tax redemptions and questions using our multiple softwares to access taxpayer information
Office Assistant
Robert Half
02.2024 - Current
- Working as a temp through Robert Half as an office assistant for the Housing Authority of Baltimore
- Assisting the company with processing tenants files into the excel spreadsheet, preparing files for shipment
Taxpayer Services Representative
Comptroller of Maryland
07.2022 - 09.2023
- Worked as a customer service associate both home and in office
- Assisting taxpayers with refunds and balances for personal and business accounts using Microsoft Excel and a smart system
- Also worked in the call center department
- Resolved complex tax issues for clients, ensuring compliance with state and federal regulations.
- Assisted taxpayers in understanding the implications of different filing statuses and exemptions, empowering them to make informed decisions about their taxes.
- Worked in high call volume setting, answering 80-100 calls per day.
Education
GED Certificate -
Baltimore City Community College
Baltimore, MDAssociates Degree - Human Service Counseling
Community College of Baltimore County
06.2024
Skills
- Customer Service
- Basic patient care
- Excel proficiency
- Documentation and reporting
- Time management
- MS Excel
- Microsoft office
- Analytical thinking
- Attention to detail
- Information gathering
- Data research and validation
- Concentration skills
- Problem-solving
- Customer service
- Teamwork and collaboration
Certification
- Multi-skilled Med Tech Training, 09/01/18, Baltimore City Community College/Humanim, Baltimore, MD, CPR certificate, EKG certificate, Medical Terminology Certificate
- Next Course Food Service Training, 01/01/15, St. Vincent de Paul, Baltimore, MD, Job Readiness Certificate, Next Course Food Service Certificate, ServSafe Food Handlers’ Certificate, ServSafe Managers Certificate
Timeline
Office Analyst
Robert Half
02.2024 - Current
Office Assistant
Robert Half
02.2024 - Current
Taxpayer Services Representative
Comptroller of Maryland
07.2022 - 09.2023
Associates Degree - Human Service Counseling
Community College of Baltimore County
GED Certificate -
Baltimore City Community College
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