Charnita Givan
Bowen Veteran Affairs
HAGERSTOWN
1
Language
1
Certification
11
years of professional experience
Customer Service Representative experienced in problem-solving and active listening. Enhanced service quality and streamlined operations through collaboration and improved response times. Focused on driving customer satisfaction and implementing process improvements to elevate service delivery.
Work History
Customer Service Representative
2 Years 5 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions to enhance service delivery and follow-up processes.
- Collaborated with team members to improve response times and streamline service workflows.
- Assisted veterans with benefits applications, ensuring accurate documentation and adherence to protocols.
- Collaborated with team members to develop solutions for recurring issues, enhancing service quality.
- Implemented best practices for call management, reducing average handling time while improving satisfaction rates.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Teacher's Assistant
1 Year- Supervised daily cafeteria operations and maintained compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Developed schedules to ensure adequate staffing during peak service hours.
- Collaborated with vendors to negotiate pricing and maintain quality of food products.
- Conducted regular inspections to uphold cleanliness and organization within the cafeteria environment.
- Managed daily financial tasks such as reconciling sales reports and processing payroll information for cafeteria staff members accurately and efficiently.
- Improved customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean, welcoming environment.
Assistant Manager,
4 Years 11 Months- Implemented training programs that improved staff performance and customer satisfaction.
- Led daily operations to enhance team productivity and service quality.
- Developed process improvements that streamlined workflow efficiency across departments.
- Analyzed operational data to identify trends and optimize resource allocation.
- Collaborated with senior management to establish strategic business objectives and initiatives.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Coordinated cross-functional projects, ensuring alignment between departments for successful outcomes.
- Enhanced reporting systems to improve decision-making capabilities and operational transparency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Homeland Security Specialist - Security Specialist
Skills
Customer service
Data entry
Customer relations
Problem resolution
Relationship building
Problem resolution
Critical thinking
Active listening
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- MCAS - Microsoft Certified Application Specialist
Languages
English
Full Professional
Timeline
Customer Service Representative
Bowen Veteran Affairs
03.2024 - 08.2026Read More
Teacher's Assistant
Washington County Schools
08.2023 - 08.2024Read More
Assistant Manager,
Charles E Smith
07.2015 - 06.2020Read More
Parks College
Homeland Security Specialist from Security Specialist
Read More