Chathan Donald
District Heights
Summary
Skilled administrative professional with over 5 years of experience dedicated to supporting clients, staff, and the organization with a cheerful outlook and strong work ethic. Offering my superior diligence, computer skills and powerful desire to assist others. Knowledgeable in medical practices and terminology, with strong relationship-building skills, hardworking nature, and an adaptable approach.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
MedStar Georgetown University Hospital
Washington
2023.06 - Current
- Maintain medical, staff and patient records, including admissions and insurance data, updating as needed while maintaining confidentiality.
- Provide patients with information and assistance in person and over the phone, instructing on pre appointment tasks, answering questions and filling prescriptions.
- Submit prior authorization, appeal request, and claims to all appropriate insurance companies.
- Manage staff work schedules, calendars, and set up conference rooms for physicians for team meetings.
- Schedule current and new patients in a timely manner.
- Collaborate with staff to answer any questions and identify efficiencies in facility operations, ensuring compliance with healthcare regulations.
- Managed scheduling and calendar coordination for multiple healthcare professionals.
- Facilitated communication between departments to ensure efficient information flow.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Lead Patient Service Specialist
NovaCare Rehabilitation
Washington
2020.04 - 2023.06
- Utilized administrative knowledge and courtesy to explain procedures and services to patient, offering simple and cleat explanations of policies and procedures.
- Verified insurance, presenting information to patients clearly and concisely, obtaining authorizations when required for services.
- Organized patient records and databases to create ease-of-access of information storage retrieval while adhering to HIPPA guidelines.
- Trained new hires in duties, demonstrating task, and helping when needed on day-to-day duties.
- Managed patient scheduling and appointment confirmations for rehabilitation services.
- Trained new staff on patient service protocols and software systems.
- Assisted patients with insurance inquiries and verification processes efficiently.
- Oversaw front desk operations, ensuring a welcoming environment for all visitors.
- Collaborated with clinical teams to optimize patient flow within the facility.
- Verified insurance benefits prior to providing services or issuing prescriptions.
Patient Service Specialist
ATI Physical Therapy
Washington
2017.04 - 2020.04
- Called patients to confirm appointment, prepared paperwork and answered questions prior to visits to expedite check-in process.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance, verifying patient availability during scheduling to reduce reschedules and cancellations.
- Inputted accurate patient insurance, billing, and payment information, verifying coverage before visit.
- Fostered a welcoming and professional environment for patients by accurately and patiently completing front office duties.
- Welcomed patients and verified insurance information for appointments.
- Scheduled patient appointments using electronic health record systems.
- Assisted patients with paperwork and provided information on services offered.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Ensured all required documentation was completed accurately before submitting claims.
- Provided general customer service support by answering questions about services provided by the practice.
- Verified patient coverage prior to appointment scheduling.
Education
High School Diploma - General Studies
Luke C. Moore SHS
Washington, D.C.Skills
- Information Management
- Schedule Management
- Data Management
- Microsoft Office
- Customer Service
- Records Management
- Insurance Verification
- Medical Billing
- Time management
- Team Player
- Medical record management
- Data entry accuracy
- Electronic health records
- Front office operations
Timeline
Administrative Assistant
MedStar Georgetown University Hospital
2023.06 - Current
Lead Patient Service Specialist
NovaCare Rehabilitation
2020.04 - 2023.06
Patient Service Specialist
ATI Physical Therapy
2017.04 - 2020.04
High School Diploma - General Studies
Luke C. Moore SHS