Chauncey Brown
Upper Marlboro
Summary
Experienced professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Monitor
Amentum
Falls Church, VA
05.2025 - 04.2026
- Ensure the safety and integrity of sensitive government facilities through continuous surveillance and adherence to security protocols.
- Trained in identifying and reporting suspicious activity to protect classified areas and sensitive documents.
- Maintain a visible security presence, observing personnel and visitor behavior to uphold national security standards.
- Conducted detailed incident reports, contributing to the resolution of potential legal matters.
Operations Coordinator
Target
Upper Marlboro, MD
08.2024 - 05.2025
- Managed inbound and outbound logistics, ensuring accurate tracking and timely trailer movement.
- Used warehouse systems and RF devices to uphold product quality and inventory accuracy.
- Resolved logistics issues in real-time to support high-priority merchandise flow and ensure delivery timelines.
- Collaborated with cross-functional teams, including stores and transport partners, to maintain operational continuity.
TRUCK DRIVER/DISPATCHER
AW Trucking and Hauling
Waldorf, MD
03.2024 - 05.2025
- Delivered freight safely and on schedule by following optimized GPS routes and DOT regulations.
- Maintained a flawless safety record and completed all inspections, logs, and documentation in compliance with federal standards.
- Strengthened client relationships through consistent communication, timely deliveries, and professional interactions.
- Coordinated with dispatch to streamline routing and avoid delivery disruptions, contributing to improved operational efficiency.
MARKETING AGENT
Wyndham Resorts
Oxon Hill, MD
07.2023 - 03.2024
- In-person marketing with guests checking into our resort
- Schedule the guest to meet with member services to discuss their owner update and workshop
- The coordinator may offer gifts to the guest for participating in the update
- Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift
- Distributed parking passes, activity schedules, and area brochures to the guest
- Meet production standards on a weekly basis
RESIDENTIAL SALES CONSULTANT
CertaPro Painters
Washington, DC
01.2019 - 12.2022
- Build and maintain customer rapport
- Schedule and conduct interior and exterior estimates
- Schedule projects to be completed
- Customer follow-up
- Accurately estimate projects and set appropriate expectations
- Project oversight
GENERAL SALES MANAGER
Finishline/ JD Sports
Waldorf, MD
07.2008 - 07.2018
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives
- Adhered to company policies and implemented standards in a fair manner
- Performed scheduled inventory counts and supply audits
- Efficiently addressed customer issues to ensure quick and successful resolution
- Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team
- Demonstrated that customers come first by serving them with a sense of urgency
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
Education
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MDSkills
- Operational Oversight
- Customer Relationship Management (CRM)
- Leadership in Team Settings
- Loss Prevention
- Proficient Verbal and Written Skills
- Logistics and Warehousing
Certification
- Workday
- Quickbooks
- Microsoft Teams
- Microsoft Office
Timeline
Security Monitor
Amentum
05.2025 - 04.2026
Operations Coordinator
Target
08.2024 - 05.2025
TRUCK DRIVER/DISPATCHER
AW Trucking and Hauling
03.2024 - 05.2025
MARKETING AGENT
Wyndham Resorts
07.2023 - 03.2024
RESIDENTIAL SALES CONSULTANT
CertaPro Painters
01.2019 - 12.2022
GENERAL SALES MANAGER
Finishline/ JD Sports
07.2008 - 07.2018
High School Diploma -
Dr. Henry A. Wise Jr. High School