Chauncey Williams
Brandywine,MD
Summary
Assisted with various tasks while demonstrating strong work ethic and commitment. Supported development of industrial mechanic skills through practical experience. Provided customer service to clients and vendors at all levels.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
WashClub DC-Adelphi, MD
06.2016 - 02.2020
- Managed maintained the laundromat facility.
- Supervised and oversee12 staff associates to ensure that operational needs were met.
- Maintained scheduling, interviewed, hired and trained new employees.
- 24 hours on call for laundromat facilities.
- Performed and handled general administrative duties.
- Conducted weekly inventory, purchased supplies.
- Responded and handled customers inquires and needs of the laundromat.
General Manager
No Rulez Laundromat-Landover Hills, MD
09.2005 - 10.2014
- Managed and maintained the laundromat facility 24 hours a day and 7 days a week.
- Supervised and oversee staff associates to ensure that operational needs were met.
- Maintained scheduling, interviewed, hired and trained new employees.
- Performed and handled general administrative duties(invoices, vendors, etc)
- Conducted weekly inventories, other duties as assigned by management.
- Contacted, conducted and coordinated service call for repair on the machines as needed.
- Handled personnel and customers related issues of the laundromat and services rendered.
Dietary Aide
HCR Spring House Manor care-Silver Spring, MD
06.2004 - 09.2005
- Prepared food items and assembled trays for patients and delivered to the patient units and dining area.
- Met scheduled meal and snack time.
- Followed care regulations and dietary department policies and procedures.
- Attended in service educational programs.
- Performed other department duties or special assignments as directed.
Barista
Starbucks-Bethesda, MD
07.1999 - 06.2004
- Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Delivered legendary customer service to all customers by acting with a customer come first attitude, and respond to customer needs.
- Followed Starbucks operational policies and procedures and cash handling.
- Safety and security to all partners during each shift.
- Maintain a clean and organized workspace so that the partners can located resources and products as needed.
Education
High school diploma - undefined
Thomas Edison High School Of Technology
Silver Spring, MD06.2000
High school diploma - undefined
Montgomery Blair High School
Silver Spring, MD06.2000
Skills
- Oversaw daily operations to ensure high-quality service delivery Coordinated with staff to optimize guest satisfaction and operational efficiency Developed training materials to enhance team performance and service excellence
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Managed staff performance and development to enhance team effectiveness and morale
- Led initiatives to inspire and engage team members towards common objectives Cultivated a positive team culture through effective communication and support Drove team performance by implementing motivational strategies aligned with organizational goals
- Implemented strategies for team development to foster a culture of continuous improvement
- Executed driving responsibilities to facilitate efficient logistics operations
- Oversaw guest interactions to foster positive relationships and enhance service quality Developed strategies to address guest feedback and improve overall satisfaction Trained staff on best practices for guest engagement and service delivery
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Delivered technical support and troubleshooting services to enhance customer satisfaction and operational efficiency
- Oversaw mentorship programs to foster talent development and enhance team capabilities Cultivated a supportive environment that encouraged knowledge sharing and professional growth Championed initiatives that aligned mentoring efforts with organizational objectives
- Coordinated logistics for truck delivery to optimize supply chain efficiency
- Oversaw daily cleaning operations to maintain high standards of cleanliness Coordinated with staff to implement effective cleaning protocols Enhanced workplace safety and comfort through diligent cleaning practices
- Implemented conflict management strategies to enhance team dynamics and productivity
- Oversaw daily operations of delivery van fleet to enhance service efficiency Coordinated with logistics personnel to streamline delivery processes Managed vehicle maintenance schedules to ensure reliability and safety
- Oversaw mobile device management initiatives to enhance user experience Coordinated with IT teams to implement mobile solutions that align with organizational goals Led training sessions for staff on effective mobile device usage and best practices
- Applied mechanical knowledge to ensure operational efficiency
- Oversaw operational activities to optimize resource allocation and improve team performance Coordinated with various departments to align operational strategies with organizational goals Mentored junior staff to foster skill development and enhance team capabilities
- Addressed customer inquiries to enhance satisfaction and support service excellence
- Performed diagnostic assessments and repairs on equipment to maintain operational efficiency
Certification
Driver's License
Timeline
Manager
WashClub DC-Adelphi, MD
06.2016 - 02.2020
General Manager
No Rulez Laundromat-Landover Hills, MD
09.2005 - 10.2014
Dietary Aide
HCR Spring House Manor care-Silver Spring, MD
06.2004 - 09.2005
Barista
Starbucks-Bethesda, MD
07.1999 - 06.2004
High school diploma - undefined
Thomas Edison High School Of Technology
High school diploma - undefined
Montgomery Blair High School