Chayla Gatewood
Baltimore
Summary
Motivated and detail-oriented IT professional with hands-on experience in enterprise cloud migration, digital modernization, and end-user adoption strategies. Proficient in managing large-scale projects, including SharePoint migrations, Box migrations, and transitioning Webex Government to Microsoft Teams. Skilled in data validation, workflow optimization, and feature parity research to ensure seamless transitions and improved productivity. Adept at fostering effective communication with stakeholders and contributing to cross-functional teams to deliver innovative solutions. Excels in corporate IT environments with a commitment to continuous learning and leveraging technology to drive organizational success
Overview
6
6
years of professional experience
Work History
Application Systems Intern
Battelle
06.2024 - Current
- Contributed to the Enterprise Information Management Plan, focusing on organizing, securing, and optimizing data storage solutions.
- Supported enterprise cloud migration programs, including transitioning SharePoint sites and Box systems, ensuring seamless workflows and data integrity.
- Researched and documented feature parity between Webex Government and Microsoft Teams, creating strategies to enhance end-user adoption.
- Resolved tickets in Corporate IT, troubleshooting issues related to software, systems, and workflows to ensure minimal downtime for end-users.
- Validated and migrated critical data sets, ensuring compliance with organizational policies and standards.
- Collaborated with cross-functional teams to document project workflows, communication strategies, and testing protocols.
Sales Associate Team Leader
Walgreens
12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Operated POS terminals and cash drawer balancing.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
Finance Intern
McCormick & Co Inc
05.2023 - 09.2023
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Analyzed financial data and presented meaningful insights to senior management.
- Supported organizational account management duties under direct supervision.
- Tracked financial transactions to update balance sheets with accurate, current information.
Warehouse Associate
Amazon
01.2022 - 09.2022
- Assist with preparing customer orders for delivery by sorting, scanning, and stacking items on pallets.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Sales Associate
Forever 21
05.2019 - 03.2021
- Prepared and reconciled daily cash reports and financial summaries.
- Managed cash levels to ensure sufficient change for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed special orders and retrieved goods from the sales floor, the stock room, or other inventory locations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Computer Science And Programming
Morgan State University
05.2025
High School Diploma -
Baltimore City College High School
05.2021
Skills
- Microsoft Office 365 Suite
- Microsoft Excell
- Microsoft Teams
- Data Management
- Workflow Optimization
- Enterprise Cloud Migration Strategies
- Python
- Service Now
- Sharepoint Online
- Customer Service
- Agile
- Multi-Line Telephone Systems
Timeline
Application Systems Intern
Battelle
06.2024 - Current
Finance Intern
McCormick & Co Inc
05.2023 - 09.2023
Sales Associate Team Leader
Walgreens
12.2022
Warehouse Associate
Amazon
01.2022 - 09.2022
Sales Associate
Forever 21
05.2019 - 03.2021
Computer Science And Programming
Morgan State University
High School Diploma -
Baltimore City College High School
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