Chelsea Goldring
Indian Head
Summary
Results-driven customer service and operations management professional. Enhances customer satisfaction through effective communication and critical thinking. Excels in task prioritization and team collaboration, delivering high-quality service in fast-paced environments. Focused on building positive relationships and optimizing operations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Fyzical Therapy and Balance Centers
Waldorf
09.2025 - Current
- Greeted and welcomed patients, fostering positive first impressions and enhancing patient experience.
- Managed incoming phone calls with professional etiquette to ensure effective communication.
- Scheduled appointments and organized calendar, improving overall office efficiency.
- Utilized software to streamline administrative processes and reduce errors.
- Handled data entry, filing, supply maintenance, and payment processing to support office operations.
Self-Checkout Host/Greeter
Sprouts Farmers Market
Waldorf
08.2025 - Current
- Serve multiple customers at once and anticipate issues before they occur.
- Greet customers and take care of any customer service questions or concerns.
- Maintain self-checkout area ensuring that it's always in a clean and orderly condition.
Front Desk
Medstar Health
Waldorf
04.2024 - 05.2025
- Oversaw reception area, ensuring a consistently safe and welcoming environment for customers and staff.
- Handled multi-line phone system, efficiently routing calls to proper extensions and taking messages when necessary.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed business office inventory and equipment, ensuring adequate supply levels for operational needs.
Restaurant Manager
Ribs to Go
Indian Head
05.2022 - 10.2023
- Ensured customer satisfaction through experience, restaurant upkeep, and quality food and products.
- Overseen restaurant operations ensuring customer satisfaction.
- Managed staff and created schedules.
Server/Cashier
Chick-Fil-A
Brandywine
11.2022 - 05.2023
- Collaborated with restaurant staff to ensure prompt and continuous guest care, enhancing overall dining experience.
- Addressed guest inquiries and complaints professionally, contributing to high customer satisfaction.
- Followed health safety guidelines when preparing and serving products.
- Communicated with kitchen staff to streamline order delivery and maintain service flow.
Barista/Cashier
Target
La Plata
06.2020 - 06.2021
- Greeted customers and took orders, providing tailored recommendations to enhance their experience.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained calm demeanor during high-volume periods and special events, ensuring smooth operations and customer satisfaction.
Education
Prince George's Community College
12-2026
High School Diploma -
Henry E. Lackey
Indian Head, MD05-2019
Skills
- Effective communication
- Task prioritization
- Real-time decision making
- Critical thinking
- Emotional intelligence
- Team collaboration
- Relationship building
Timeline
Front Desk Receptionist
Fyzical Therapy and Balance Centers
09.2025 - Current
Self-Checkout Host/Greeter
Sprouts Farmers Market
08.2025 - Current
Front Desk
Medstar Health
04.2024 - 05.2025
Server/Cashier
Chick-Fil-A
11.2022 - 05.2023
Restaurant Manager
Ribs to Go
05.2022 - 10.2023
Barista/Cashier
Target
06.2020 - 06.2021
Prince George's Community College
High School Diploma -
Henry E. Lackey