Chelsea Sexton
North East
Summary
Experienced Customer Service Representative with 2 years of experience ensuring the satisfaction of every customer is met to
the highest ability. Delivering exceptional support, resolving issues efficiently, and building positive customer relationships. Skilled
in communication, problem-solving, and working with high-volume inquires while maintaining accuracy and professionalism.
Dedicated to improving customer satisfaction and contributing to team success.
Overview
4
4
years of professional experience
Work History
Server
Snatcher's Creekside
05.2022 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu offerings and service protocols.
- Streamlined order processing to enhance efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed cash handling procedures accurately, reducing discrepancies.
- Resolved guest complaints effectively, enhancing overall dining experience.
Customer Service Representative
Chesapeake & Midlantic Marketing
01.2023 - 05.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed multiple customer interactions simultaneously, ensuring consistent and accurate information delivery.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Conducted regular follow-ups with customers to ensure issue resolution and prevent recurring problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
North East High School
North East, MD05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer satisfaction measurement
- Call management
- Team development
- Team Player
- Strong work ethic
- Time management
- Strong Communication Skills
- Adaptable to changing Environment
- English
Timeline
Customer Service Representative
Chesapeake & Midlantic Marketing
01.2023 - 05.2025
Server
Snatcher's Creekside
05.2022 - 12.2025
High School Diploma -
North East High School