Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Brooks

Upper Marlboro

Summary

Experienced and detail-oriented accounting professional with a strong background in accounts payable, customer service, and financial product management. Proven Expertise in managing complex financial transactions, maintaining compliance with regulations, and delivering exceptional service to both internal and external stakeholders. Adept at coordinating with multiple departments to optimize operations, ensure customer satisfaction, and improve service quality. Seeking to leverage my skills and experience to contribute to the success of an organization.

Overview

8
8
years of professional experience

Work History

Accounts Payable Lead

TEKsystems, Inc
06.2022 - Current
  • Spearheaded financial operations for a large vendor portfolio, ensuring timely payments and reconciliation in a high-volume environment.
  • Collaborated across departments to resolve discrepancies and improve internal financial controls.
  • Oversaw payment processes, including manual wire transfers, and handled international transactions, ensuring compliance with all financial regulations.
  • Trained and mentored junior team members on financial reporting, auditing, and accounts payable best practices, contributing to team development and performance.
  • Generated detailed reconciliation reports that supported management's decision-making and ensured accurate financial operations.
  • Previous roles held: Senior Accounts Payable 12/2022-10/2023, Accounts Payable Associate 6/2022 - 12/2022
  • Managed vendor payment process and conducted thorough audits to ensure financial accuracy and compliance with internal policies.
  • Enhanced internal customer support by responding to inquiries, clarifying procedures, and ensuring efficient processing of payments.
  • Demonstrated strong communication skills in resolving vendor and internal department issues, ensuring alignment with company objectives.

Customer Support Specialist

Kaplan North America
01.2021 - 06.2022
  • Provided exceptional customer service, resolving inquiries and technical issues through multiple communication channels, including phone, chat, and email.
  • Collaborated with internal teams to improve customer retention and satisfaction.
  • Managed account-related inquiries, including account setup and troubleshooting.

Member Advisor III

State Employees Credit Union of Maryland
11.2017 - 07.2020
  • Excelled in delivering outstanding service to members, achieving 100% satisfaction in consecutive surveys, and earning the President's Club Award.
  • Worked closely with members to identify financial needs and provide solutions through SECU's financial products, including loan products and deposit services.
  • Promoted financial literacy and contributed to membership growth by educating members on credit union services and assisting them in achieving their financial goals.
  • Assisted in generating referrals to business bankers and mortgage loan offices, contributing to increased engagement with SECU's financial services.
  • Reviewed and organized documentation for personal, auto, and home equity loan closings, while efficiently handling home equity loan closings as a Notary Public.

Relationship Banker II

M & T Bank
12.2016 - 10.2017
  • Managed a broad range of client accounts and provided personalized financial services, aligning with customer's goals and recommending appropriate products.
  • Worked collaboratively with mortgage loan officers and business banking professionals to enhance client relationships and meet financial objectives.
  • Contributed to achieving branch sales targets by fostering profitable relationships and ensuring the successful implementation of banking products, including loan and deposit services.

Education

Bachelor of Science - Human Resource Management

University of Maryland Global Campus
Hyattsville, MD
12-2026

Associate of Applied Science - Accounting

Purdue University Global
12-2026

Skills

  • Problem Solving
  • Communication
  • Adaptability
  • Analytical Thinking
  • Microsoft Office
  • Data Entry
  • Time Management
  • Organizational Skills

Timeline

Accounts Payable Lead

TEKsystems, Inc
06.2022 - Current

Customer Support Specialist

Kaplan North America
01.2021 - 06.2022

Member Advisor III

State Employees Credit Union of Maryland
11.2017 - 07.2020

Relationship Banker II

M & T Bank
12.2016 - 10.2017

Bachelor of Science - Human Resource Management

University of Maryland Global Campus

Associate of Applied Science - Accounting

Purdue University Global

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Chelsey Brooks