Kayla Hinson
Smithsburg
Summary
Versatile and dynamic professional with a proven track record at Meritus School Health Program, excelling in file management and fostering effective team collaborations. Leveraged expertise in office administration and interpersonal communication to enhance operational efficiency and stakeholder satisfaction. Demonstrated ability to mentor staff, streamline processes, and achieve organizational objectives with precision and adaptability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Assistant
Meritus School Health Program
01.2024 - Current
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Maintained accurate records and databases, contributing to an organized department environment.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Customized payroll reports for management, providing valuable insights into labor costs and financial planning.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Organized and updated schedules for executives.
- Collated and distributed agendas and minutes for all executive meetings.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
- Contributed to policy development, offering insights from administrative perspective.
- Liaised with IT department to resolve technical issues, minimizing downtime for all employees.
- Wrote reports, executive summaries and newsletters.
- Used Oracle and UKG to produce monthly invoices, reports, and other deliverables.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
Medical Receptionist
The Pediatric Center
04.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Optimized appointment scheduling to maximize doctor availability.
- Reduced administrative errors by consistently verifying insurance information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
COVID-19 Case Investigator Supervisor
Frederick County Health Department
10.2020 - 03.2023
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Clarified misconceptions about the virus, sharing accurate information during contact tracing calls.
- Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within the contact tracing process.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased case resolution rates by maintaining organized records of all contact tracing activities.
- Exceeded contact tracing targets, consistently handling a high volume of cases while maintaining exceptional attention to detail.
Health Room Aide
Frederick County Health Department
04.2017 - 10.2020
- Prioritized emergencies effectively while managing multiple tasks simultaneously within a fast-paced educational environment.
- Assisted school nurses with medical procedures for improved student health outcomes.
- Participated in ongoing professional development opportunities related to healthcare trends or best practices relevant to the role of Health Room Aide.
- Enhanced patient comfort by efficiently addressing their needs and concerns in the health room.
- Streamlined processes in the health room by maintaining organized records and an efficient system for inventory management.
- Maintained accurate records of student visits, ensuring proper documentation and follow-ups when needed.
- Developed strong rapport with students, providing emotional support during stressful situations or periods of illness.
- Communicated sensitively with parents regarding their child''s health issues, establishing trust and maintaining confidentiality.
- Promoted a culture of inclusivity by advocating for accessibility and accommodations for students with diverse health needs within the school community.
- Reduced spread of illness through diligent sanitation practices and infection control measures within the health room environment.
Unit Secretary, Labor and Delivery
Western Maryland Health Systems
07.2014 - 07.2016
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Preschool Teacher's Assistant
Kinder Center Inc.
04.2014 - 07.2016
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw attendance functions during child check-in and check-out times; followed up with parents during child’s absences.
- Met with lead teachers to discuss student progress, plan activities, and consult on curriculum.
- Assisted with facility maintenance by cleaning and sanitizing work and play areas throughout the day and after children went home.
- Prepared activities to engage students in learning and assisted with classroom activity setup and tear down.
- Developed strong relationships with students, parents, and guardians to advance student’s emotional, behavioral, and psychological development.
- Monitored children in different play areas and reinforced safety policies and procedures to safeguard children.
Certified Nursing Assistant/GNA
Golden Living Center - Nursing Home
06.2013 - 07.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Education
High School Diploma -
Fort Hill High School
Cumberland, MD05-2009
Skills
- File management
- Front desk operations
- Detailed report writing
- Training and mentoring
- Staff management
- Computer skills
- Document preparation
- Written/Verbal communication
- Meeting scheduling
- Office administration
- Expense tracking
- Data entry expertise
- Calendar management
- Schedule management
Certification
- CPR/AED Certification - 2015
- Geriatric Nursing Assistant Certification (GNA) - 2013
- Certified Nursing Assistant (CNA) - 2013
- Basic Life Support (BLS) Certification - 2015
Technical Skills
Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Docs, Adobe Acrobat
Operating Systems: Microsoft Windows (98, XP), Windows 7, Windows 8, Windows 11)
Words Per Minute (WPM): 66 WPM Typing Speed
Timeline
Department Assistant
Meritus School Health Program
01.2024 - Current
Medical Receptionist
The Pediatric Center
04.2023 - 01.2024
COVID-19 Case Investigator Supervisor
Frederick County Health Department
10.2020 - 03.2023
Health Room Aide
Frederick County Health Department
04.2017 - 10.2020
Unit Secretary, Labor and Delivery
Western Maryland Health Systems
07.2014 - 07.2016
Preschool Teacher's Assistant
Kinder Center Inc.
04.2014 - 07.2016
Certified Nursing Assistant/GNA
Golden Living Center - Nursing Home
06.2013 - 07.2014
High School Diploma -
Fort Hill High School
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