Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Manansala

Pasadena,MD

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Sales and Service Coordinator

Sephora USA
11.2024 - Current
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintain up-to-date knowledge of products and services offered to customers.
  • Train and coach Beauty Advisors and Licensed Beauty Advisors on best practices for customer service and sales techniques.
  • Drive results during CEL shifts by motivating BA/LBAs and continuously chatting them in on metrics for the day
  • Assisted home store & other locations in inventory count and preparation
  • Sustain AOR in Medallia Surveys, BA Productivity (YTD 2025 4 BA's Tier 1, 6 BA's Tier 2, no BA's Tier 3 & 4), and Fragrance Sales Penetration
  • Monitoring KPIs on a daily-weekly basis and adjusting tactics as needed to maintain goals
  • Select and submit VIA's for the store monthly on My Sephora Recognition
  • Knowledgeable in opening and closing till and store procedures
  • Assists in Brand Event setup and builds close relationships with brand partners

Beauty Team Lead

Kohl's
05.2024 - 11.2024
  • Drive sales with expert Multiworld selling, Beauty Insider sign-ups, and tracking KPI's on a daily basis in Sephora at Kohl's
  • Leading a team of Operations/Sales Lead and Beauty Advisors to meet daily, weekly, and monthly goals
  • Assist customers in applying for the Kohl's Credit Card
  • Earned #2 out of 255 stores MTD in the district in one month of employment
  • Won multiworld selling contest for month of June and July 2024
  • Executed daily operations with merchandising, callouts, callbacks, and replenishment as needed
  • Provide excellent customer service to all clients who enter Sephora at Kohl's
  • Expert in product knowledge and selling tactics
  • Strong communication with my team to express achievements, goals, concerns, and issues within Sephora
  • Earned Associate of the Month for July 2024

Beauty Advisor

Kohl's
03.2023 - 05.2024
  • Training new hires in product knowledge and customer satisfaction tactics to drive sales.
  • Keep track of sales and other transactional metrics for the day.
  • Assist customers in applying for the Kohls Credit Card.
  • Assist in preparing any updates to the layout of the storefront.
  • Replenish and stock inventory product as needed.
  • Cross-sell (multi-world) beauty products to meet store goals and adhere to customers’ needs.
  • Keep track of Sephora’s product insights and promotional events to attract customers.
  • Assist in inventory count and audits of products.

Education Training Technician

Department of Defense, Defense Information School
05.2023 - 03.2024
  • Sent out weekly billeting and course reservation reports for Provost and Registrar of DINFOS.
  • Created record templates using Adobe Acrobat and Publisher to update different record processing documents.
  • Updated waiver standard operating procedure (SOP) document using Adobe Acrobat.
  • Created DINFOS hierarchy chart using Microsoft Publisher.
  • Assisted in updating the DINFOS webpage format and aesthetic.
  • Contributed and assisted in hosting cultured events for the office.
  • Assisted Registrar in updating course guides, schedules, and prerequisites for each class held.
  • Presented information for DINFOS hierarchy and detachments for debriefing.
  • Created FY24 & FY25 course schedule reports for Registrar.

Education

Bachelor of Arts - Psychology

University of Maryland Baltimore County
Catonsville, MD
01.2022

Skills

  • Management
  • Leadership Development
  • Sales
  • Coaching
  • Training
  • Strategic Planning
  • Communication
  • Administrative Support Services
  • Email
  • Team Building
  • Beauty Industry
  • Customer focused

Timeline

Sales and Service Coordinator

Sephora USA
11.2024 - Current

Beauty Team Lead

Kohl's
05.2024 - 11.2024

Education Training Technician

Department of Defense, Defense Information School
05.2023 - 03.2024

Beauty Advisor

Kohl's
03.2023 - 05.2024

Bachelor of Arts - Psychology

University of Maryland Baltimore County

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Chelsey Manansala