Chelsie Davis
Baltimore,MD
Summary
I am hardworking, analytical and like taking initiative as well as versatile and dynamic marketing professional with qualifications supporting diverse industries. Eager to contribute talents toward actively collaborating with a progressive organization to achieve short and long term business goals. Strong communication skills to easily interface with customers/clients, co-workers, and superiors. Accustomed to working in fast-paced environments with the ability to think quickly and handle challenging situations successfully.
Overview
16
16
years of professional experience
Work History
Property Manager
Brickstreet Property Management
11.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Property Manager
Hirschfeld Properties
12.2021 - 08.2023
- Reports directly to CFO
- Works independently to manage and resolve all site management related issues
- Special projects as assigned by CFO
- Provides information and fulfills requests from corporate office staff
- Monitors turnovers and major replacements
- Payroll
- Authorizes inventory and maintenance purchases
- Manages 20+ employees
- Rent Collections & receipt batches
- Month End
- Weekly team meetings
- Planning renovations with Construction Contractors and Maintenance
- Communicates with 830+ tenants
Regional Manager
Corvus Property Intelligence
08.2020 - 08.2021
- Oversee the day-to-day operations of the Regional Portfolio by implementing policies, procedures and practices enabling each property to meet budgeted financial goals and achieve operational performance objectives while operating ethically and in accordance with all applicable laws
- Operational Oversight
- Oversee and direct day-to-day property operations across the portfolio, including direct management of functional managers (leasing, resident services, maintenance)
- Maximize income and control costs for each property
- Perform regular site visits to ensure functioning and organization of site offices and perform physical inspections of properties
- Staff Management
- Evaluate direct reports on an annual basis, or as needed
- Conduct coaching/career development, and fill positions based on needs of the property
- Facilities Management
- Ensure proper maintenance and repairs, negotiate contracts with vendors, review and make final decisions on bid tabulations, regularly inspect the property to ensure it is in good working order and prepared for any agency inspections, and institute the preventative maintenance plan
- Monitor internal processes of inventory control and purchasing
- Financial Reporting
- Review financial records from property operations and create monthly financial reports for the property owners
- Conduct budget variance analysis; oversee annual budgeting process with Property Managers and owners
- Owner Relations
- Keep an open dialogue with the property owner on all matters pertaining to the property, its staff, and financial well-being
- Provide recommendations based on a deep understanding of ownership goals
Manager
Richman Property Services, Inc.
03.2020 - 07.2020
- Meet Budget Objectives (Maximize Revenue)
- Collection of Budgets Income
- Maximize gross rent
- Minimize vacant and delinquent rent loss
- Maximize miscellaneous income items
- Acting as petty cash custodian, dispensing of cash for validated receipts and voucher reimbursement preparation
- Control Expenditures
- Plan, schedule and control expenditures in order to obtain products and services at minimum cost
- Review and approve purchase and payables
- Schedule & approve vendor services
- Pay property level bills in accordance with company policy and dates established by Property Accounting and forward cash disbursement journals to the Accounting Supervisor
- Prepare & maintain purchases, property repairs and capital improvement items on property improvement log & utility log
- Verify that invoices are paid in a timely manner and I accordance with budget constraints
- Update Resident deposit audit and post security deposits in a timely manner
- Perform Market & Product Analysis
- Suggest competitive prices to Regional Manager based on survey information in order to meet or exceed budget objectives
- Generate traffic in the most cost-effective manner
- Supervise leasing of units; Engage directly in leasing activities
- Review market plans with compliance officer in monthly basis depending on occupancy standards
- Walk & sign-off each turned unit as 'Market Ready'
- Manage Employees
- Schedule work of on-site staff
- Train & develop subordinates (provide on-the-job training and schedule company training)
- Motivate by giving consistent feedback
- Conduct staff meetings weekly
Property Manager III - Broadway Overlook
WinnResidential
07.2018 - 02.2020
- Through management of staff, collaborate with senior management to establish appropriate rent levels
- Review rent schedules; Oversee preparation and submittal of increases and renewals
- Effectively manage, market and maintain the apartment community, its residents and staff, meet the financial objectives of the owner and management company and comply with all applicable regulatory standards and requirements
- Responsible for managing the operations of property over 130 units market, RAD, HUD & Tax Credit
- Lead the property team to maintain optimum level of occupancy
- Process timely and accurate move-ins, move-outs, recertifications and renewals
- Approve rental applications adhering to property standards and all appropriate agency standards
- Follow company marketing policies and reporting requirements
- Ensure the property and grounds are well maintained
- Direct maintenance team to implement maintenance programs and controls
- Report property incidents, accidents and injuries in accordance with company policy
- Resolve Resident issues and conflicts timely and in accordance with site guidelines
- Provide accurate financial reporting and monthly variance reporting
- Solicit bids, process Purchase Orders and Invoices as needed in accordance with Winn Purchasing Policy
- Monitor property budget performance and prepare and/or review monthly variance reports and reforecasts, conduct monthly financial reviews, meet or exceed the financial objectives of the ownership and management
- Supervise teams to control and direct the day-to-day operations of the properties assigned
- Maintain harmonious resident and owner relations, provide exceptional customer service
- Demonstrates a comprehensive understanding of the market conditions and the competition
- Protect the value and integrity of the real estate
- Be responsive to all applicable government agency standards and requirements
- A high degree of integrity and skills including communication, computer literacy, and building operations are essential
- Comply with Affirmative Fair Housing regulations and Equal Opportunity/Affirmative Action policies, including federal, state, and local governing agency requirements
Property Manager II - Grant Park, et.al
WinnResidential
07.2017 - 07.2018
- Effectively manage, market and maintain the apartment communities and its residents and staff, meet the financial objectives of the owner and management company, and comply with all applicable regulatory standards and requirements
- Responsible for managing the operations of property of 265 units
- Prepares the property’s annual budget for approval by senior management
- Monitors property budget guidelines
- Prepares monthly variance reports
- Works with senior management to resolve financial issues
- Participates in monthly financial reviews
- Collaborates with senior management to establish appropriate rent levels
- Ensures timely collection and deposit of all rents and fees
- Initiates corrective and/or legal action as needed
- Reviews rent schedules; prepares and submits rent increases and renewals
- Provides required financial reporting
- Maintains optimum level occupancy
- Delinquency was brought from $250,000 to $50,000 within 120 days
Assistant Property Manager - The Village at Brookline
WinnResidential
06.2016 - 07.2017
- Assists Community Manager or Senior Manager in handling resident concerns
- In absence of the Community Manager, Assistant Community Manager serves as acting community manager; in which staff within the community shall report to
- Assists in managing the day-to-day operations at the community
- Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities
- Enforces resident guide and community standards by regularly inspecting common area of community
- Monitors and assists in completing resident journey touch points
- Ensures all required daily, weekly, and monthly reports are complete, accurate and on time
- Maintains a fundamental working knowledge of all lease documentation and resident guideline policies and procedures
- Responsible for checking all property management team data entry for accuracy within the community database Yardi
- Reviews and approves all new resident files
- Actively assists and participates in the organization and the execution of company-sponsored resident events including social events, educational classes and community programs
Executive Assistant - Senior Vice President
WinnResidential
02.2016 - 06.2016
- Responsible for bringing issues that affect the region’s operations to immediate attention of the Senior Vice President
- Responsible for representing myself in a professional manner with all clients and company employees, including both oral and written communication
- Responsible for working with all company employees in an effective, mutually productive manner
- Establishes and maintains in-house site files as required for new and existing properties
- Assists in working with governing agencies to create and maintain positive working relationships, and to resolve any issues or problems concerning a property
- Helps design and create presentation material regarding management services for potential and existing Winn clients
- Reviews all expense reimbursements for the region, including verification of invoices, receipts and mileage
- Submits invoices for vendors, and follow up on previously submitted invoices regarding correct submission and payment schedules
- Attends quarterly manager meetings; types agendas; writes, types and distributes the minutes of meetings
- Answers the telephones, types correspondence and reports, and files and copies material as needed
- Routinely maintains the following charts in an accurate, current condition: Personnel, Rent Schedules, Property Inspections
Property Manager
Conlin Properties
07.2014 - 02.2016
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Determine and certify the eligibility of prospective tenants, following government regulations
- Prepare detailed budgets and financial reports for properties
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance
- Review rents to ensure that they are in line with rental markets
Barback/Bartender
Hotel BPM
08.2012 - 10.2012
- Mixed ingredients to prepare cocktails and other drinks
- Displayed excellent customer service and cash handling skills
- Assisted bartenders by stocking and restocking them with glasses, ice, liquor, garnishes and other supplies
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Clean bars, work areas, and tables
- Serve snacks or food items to customers seated at the bar
- Plan, organize, and control the operations of a cocktail lounge
Guest Services Agent & Night Auditor
Quality Inn & Suites Event Center
11.2011 - 07.2012
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check-out process
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Senior Leasing Consultant
Goldmark Property Management
01.2009 - 07.2012
- Assisting Property and Area Manager in daily tasks
- Uploading information in Yardi Voyager
- Faxing and copying paperwork
- Banking Deposits
- Collect checks and money orders
- Answering all incoming e-mails and calls
- Maintained resident files/confidentiality
- Developed monthly newsletter
- Extensive Fair Housing training
- Maintained marketing strategies
- Leasing apartments
- Resident relations/retention
Education
Associates Degree -
Des Moines Area Community College
Des Moines, IowaAssociates Degree - Business Marketing & Advertising
Southeastern College
Keokuk, IowaSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Accomplishments
- Maintained occupancy rate at 100% for 8 months.
- Oversaw multiple residential family properties totaling over 500 individual units.
- Demonstrated skill and career growth by being promoted 5 times in 4 years.
- Supervised team of 15 staff members.
- Increased occupancy rates from 60% to 100% in 4 months.
Timeline
Property Manager
Brickstreet Property Management
11.2023 - Current
Property Manager
Hirschfeld Properties
12.2021 - 08.2023
Regional Manager
Corvus Property Intelligence
08.2020 - 08.2021
Manager
Richman Property Services, Inc.
03.2020 - 07.2020
Property Manager III - Broadway Overlook
WinnResidential
07.2018 - 02.2020
Property Manager II - Grant Park, et.al
WinnResidential
07.2017 - 07.2018
Assistant Property Manager - The Village at Brookline
WinnResidential
06.2016 - 07.2017
Executive Assistant - Senior Vice President
WinnResidential
02.2016 - 06.2016
Property Manager
Conlin Properties
07.2014 - 02.2016
Barback/Bartender
Hotel BPM
08.2012 - 10.2012
Guest Services Agent & Night Auditor
Quality Inn & Suites Event Center
11.2011 - 07.2012
Senior Leasing Consultant
Goldmark Property Management
01.2009 - 07.2012
Associates Degree -
Des Moines Area Community College
Associates Degree - Business Marketing & Advertising
Southeastern College
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