Annette Mills Coner
Essex
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Case Manager
Maryland Department of Health
03.2024 - Current
- Conduct client assessments to understand needs and connect them with appropriate resources.
- Provide support with decision-making, completing necessary paperwork, and navigating complex systems.
- Coordinate care plans involving clients, families, and caregivers.
- Serve as a patient advocate in various healthcare settings.
Medical Secretary
Gastro Health
01.2022 - 02.2024
- Managed patient check-in/out and verified required documentation.
- Maintained appointment schedules and patient records.
- Arranged referrals and assisted with office operations.
Case Manager
Bright Horizons Behavioral Health
04.2022 - 11.2023
- Screened potential clients for service eligibility.
- Coordinated transportation and housing resources for clients.
- Monitored treatment plans and conducted individual and group sessions.
Lead Medical Call Center Rep.
Gastro Health
09.2019 - 01.2022
- Respond to the patient's questions and needs.
- Canceling and rescheduling appointments when requested.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Resolve escalated situated with resolutions to accommodate patients/clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Schedule Analyst
Transdev
01.2011 - 08.2019
- Created and maintained scheduling systems.
- Tracked performance metrics and produced operational reports.
- Monitored system changes to enhance scheduling efficiency.
- Troubleshot production problems, machinery malfunctions, and staff shortages.
- Updated management and clients on progress of production.
Education
High School Diploma -
South Baltimore Learning Center
Baltimore, MD07.1997
N.J.R.O.T.C. - General Education
Walbrook Sr. High
Baltimore, MD06.1990
Skills
- Strategic issue analysis
- Clear verbal communication
- Conflict resolution
- Time allocation planning
- Systematic record sorting
- Client/patient collaboration
- Patient admission and release management
- Prepare and maintain patient/ client charts
- Facilitate patient referral systems
- Consistent professional commitment
Timeline
Case Manager
Maryland Department of Health
03.2024 - Current
Case Manager
Bright Horizons Behavioral Health
04.2022 - 11.2023
Medical Secretary
Gastro Health
01.2022 - 02.2024
Lead Medical Call Center Rep.
Gastro Health
09.2019 - 01.2022
Schedule Analyst
Transdev
01.2011 - 08.2019
High School Diploma -
South Baltimore Learning Center
N.J.R.O.T.C. - General Education
Walbrook Sr. High
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