Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cher Lamb

Stevensville

Summary

Accomplished Retail Sales Manager offering over 15+ years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established Williams-Sonoma Inc. retailers. Positive team manager with record of high employee retention rates.

Overview

22
22
years of professional experience

Work History

Realtor

Chaney Homes
04.2020 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Server/Bartender

The Inn At The Chesapeake Bay Beach Club
01.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Regional Visual Manager

Williams-Sonoma
11.2013 - 04.2015
  • Coordinated Visual Maps for specific FlagShip Stores in the mid atlantic area while adhering to the integrity of Corporate standards.
  • Created a visually appealing store at the Annapolis Mall location that was also used for training purposes for area stores to follow.
  • Traveled twice weekly to followup and train area managers for acceptable visual practices and standards with their sales floor layouts.
  • Manged inventory levels and product assortments based on sales.
  • Conducted bi-yearly inventories to maintain standards of corporate shrink.
  • Reported directly to Corporate and managed 10+employees to adhere to guidelines set in regards to every changing inventory levels.
  • Conducted bi-weekly conference calls with area managers to determine what was working best to increase sales volume based on current inventory levels.

Assistant Manager

Williams-Sonoma
01.2006 - 04.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted bi-annual inventories to maintain corporate standards of shrink/loss.
  • Interviewed potential part time sales employees.
  • Conducted training events and new-hire onboarding.
  • Managed 25+ employees
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

General Manager of Operations

Pottery Barn Kids
05.2002 - 01.2006
  • Hired and trained 50+ employees both part time and full time for a new store in Annapolis Mall.
  • Retained over 80% of original employees until I transferred to Williams-Sonoma brand.
  • Won People First award in 2004
  • People First Nomination in years 2002, 2003 and 2004
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Consistently maintained positive shrink/loss results to meet corporate goals.
  • Increased profits by managing inventory levels, payroll and shipping expenses. This resulted in meeting quarterly sales goals set by corporate.
  • Led store to over 1 million in sales after first year in business. The new store projection was $750K. Store successfully exceeded last years sales until year I transferred.
  • Developed and implemented strategies to maximize customer satisfaction.

Education

Bachelor of Science - Biology

University of Maryland - College Park
College Park, MD

Skills

  • Customer Service
  • Foster Positive Work Environment
  • Inventory Management
  • Retail Operations
  • Sales expertise
  • Driven Work Ethic
  • Management
  • Decision-Making
  • Delegating Work
  • Sales Team Leadership

Timeline

Realtor

Chaney Homes
04.2020 - Current

Server/Bartender

The Inn At The Chesapeake Bay Beach Club
01.2018 - Current

Regional Visual Manager

Williams-Sonoma
11.2013 - 04.2015

Assistant Manager

Williams-Sonoma
01.2006 - 04.2015

General Manager of Operations

Pottery Barn Kids
05.2002 - 01.2006

Bachelor of Science - Biology

University of Maryland - College Park

Similar Profiles

CREATE PROFILE
Cher Lamb