CHERELL ASKEW
Hillcrest Heights
Summary
Dynamic hospitality professional with extensive experience at IHG Hotels & Resorts, excelling in front desk operations and guest relations. Proven financial acuity and adaptability in managing reservations and audits, enhancing guest satisfaction. Recognized for training staff and implementing strategies that improved service quality and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Clinton Healthcare Center
Clinton, MD
03.2020 - 05.2023
- Managed incoming calls, providing information and directing inquiries to appropriate departments.
- Greeted and assisted patients with check-in and appointment scheduling.
- Leveraged Electronic Health Record (EHR) systems to maintain meticulous patient documentation and ensure data integrity
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
Front Desk Night Auditor
IHG Hotels & Resorts
Camp Springs, MD
09.2016 - 03.2020
- Oversaw front desk operations to ensure efficient guest check-in and check-out experiences.
- Conducted nightly audits of financial transactions, maintaining accuracy in accounting records.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Facilitated seamless shift transitions by preparing essential reports and documents for daytime staff.
Front Desk Supervisor
IHG Hotels & Resorts
Arlington, VA
08.2008 - 07.2015
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff to enhance performance and service quality.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Developed training programs for new hires, fostering a culture of continuous improvement within the team.
- Increased sales performance by developing and implementing effective sales strategies.
Reservationist
IHG Hotels & Resorts
Washington, DC
07.2006 - 08.2008
- Managed reservations using Opera Property Management System to optimize guest experiences.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Coordinated with various departments to ensure seamless communication regarding guest needs and preferences.
Education
High School Diploma -
Suitland High School
Suitland, MD05-1982
Skills
Financial acuity
PMS/POS systems
Adaptability
Hospitality management
Certification
Arlington chamber of commerce 2009 Hospitality Awards “Outstanding Hospitality year Award”
Timeline
Front Desk Receptionist
Clinton Healthcare Center
03.2020 - 05.2023
Front Desk Night Auditor
IHG Hotels & Resorts
09.2016 - 03.2020
Front Desk Supervisor
IHG Hotels & Resorts
08.2008 - 07.2015
Reservationist
IHG Hotels & Resorts
07.2006 - 08.2008
High School Diploma -
Suitland High School