Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cherly Perez

Montgomery Village

Summary

Dedicated and compassionate healthcare professional with over 13 years of experience delivering exceptional patient care and customer service in fast-paced clinical environments. Bilingual and culturally sensitive, with a proven ability to communicate effectively across diverse populations while ensuring patient comfort, safety, and emotional well-being. Known for interpreting both written and verbal instructions with precision, contributing to seamless team operations and improved patient outcomes. Passionate about creating positive patient experiences, building strong rapport, and consistently going above and beyond to support both patients and medical staff. Recognized for a strong work ethic, professionalism, and a genuine commitment to high-quality care.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Mammography Tracker

RadNet
2013 - Current
  • Scheduled and managed patient appointments; followed up on cancellations and rescheduling as needed
  • Retrieved and entered pathology reports and documented all abnormal mammography exam findings
  • Assisted in locating and obtaining mammography files for callback patients
  • Built and maintained effective working relationships with team members and departments
  • Demonstrated strong organizational skills and attention to detail in daily tasks
  • Accurately entered and maintained patient records in the mammography tracking system

Patient Service Representative

Mary's Center
2011 - 2013
  • Greeted and registered patients, ensuring a welcoming and efficient check-in process
  • Scheduled and coordinated patient appointments with attention to accuracy and timeliness
  • Managed high-volume incoming calls; addressed patient inquiries and routed calls as needed
  • Resolved patient questions, concerns, and complaints with empathy and professionalism
  • Performed clerical tasks including copying, scanning, faxing, sorting mail, and maintaining cleanliness of the waiting area
  • Collaborated effectively with physicians, nurses, and other healthcare staff to support seamless patient care
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

Receptionist

Luisa's Hair Salon
2004 - 2011
  • Greeted clients and ensured a friendly, professional salon experience
  • Managed client appointments and maintained an organized scheduling system
  • Handled phone calls and responded to customer inquiries in a timely and courteous manner
  • Processed payments and maintained a clean, welcoming reception area
  • Assisted stylists by shampooing and conditioning clients’ hair
  • Maintained overall salon cleanliness and restocked supplies as needed
  • Performed daily housekeeping tasks including sweeping floors, doing laundry, and folding towels

Education

High School Diploma -

Springbrook High School
Silver Spring

Skills

  • Strong Work Ethic
  • Patient Care
  • Cash Handling
  • Medical Terminology Knowledge
  • Attention to Detail
  • Computer Skills (EMR/EHR Systems, Microsoft Office, Data Entry)
  • Exceptional Customer Service
  • HIPAA Compliance Knowledge
  • Interpersonal Skills
  • Communication Skills (Verbal & Written)
  • Appointment Scheduling
  • Multitasking in Fast-Paced Environments
  • Problem-Solving Abilities
  • Team Collaboration
  • Time Management
  • Adaptability and Flexibility

Certification

Cultural and Linguistic Competence

OSHA

HIPAA

ADA Compliance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mammography Tracker

RadNet
2013 - Current

Patient Service Representative

Mary's Center
2011 - 2013

Receptionist

Luisa's Hair Salon
2004 - 2011

High School Diploma -

Springbrook High School

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Cherly Perez