Cheryl Budd
Washington,DC
Summary
Integrity-driven, leadership-oriented, and solutions-focused customer service expert with Project Management and Clerical Specialist Certifications, and 15+ years of experience in diverse settings. Served as a member of the pilot team at Tesla that improved the customer experience by 40% and by responding to 100+ clients daily. Leverage communication, interpersonal, analytical, organizational, and problem-solving skills to thrive in fast-paced, deadline-driven environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
01.2024 - Current
- Executes the bank's risk culture and strives for operational excellence
- Builds relationships with clients to meet financial needs
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Manages financial center traffic, appointments, and outbound calls effectively
- Drives the client experience
- Manages cash responsibilities
- Assisted customers in navigating digital banking tools, enhancing the overall user experience.
Customer Service/ Call Center Specialist/ Administrative Assistant
MB Staffing
03.2024 - Current
- - Acted as the primary point of contact for the organization by providing excellent customer service and responding to inquiries about products, accounts, and billing information.
- - Carried out receptionist and administrative duties, which included answering multi-line phones, greeting guests, distributing mail, managing the email system, and performing typing, filing, and faxing tasks.
- - Demonstrated strong problem-solving skills to effectively resolve complex customer issues and concerns.
- - Developed an in-depth understanding of company products and services to offer expert assistance to customers
Sales Advisor/Call Center Operations Specialist
Tesla
09.2018 - 11.2023
- Served as a member of a pilot team at Tesla and played a key role in improving the customer experience by 40% and responding to 100+ clients daily by text and email
- Tested and obtained feedback on tools to scale from 300 to 2,5000 quarterly deliveries with zero increase in team size, saving the company over $150K
- Delivered high-quality customer service in the call center and administered vehicle logistics-based scheduling for 60+ clients daily
- Spearheaded the training of advisors to influence and transition customers into owners, oversaw the vehicle inspection and approval process, and interfaced with teams to ensure on-time readiness
- Shared best practices and interfaced with 4+ teams to ensure success during peak periods
Paratransit Operator
Metro Access
04.2017 - 09.2018
- Operated paratransit vehicles according to local, state, and federal regulations, ensuring the safety and comfort of passengers
- Collected fares and responded to customer inquiries with a friendly and courteous attitude
- Assisted customers with special needs and disabilities and completed 25+ successful trips weekly
Front End Cashier Supervisor
Price Rite
08.2016 - 03.2017
- Supervised a team of 6+ and was entrusted with managing an average of $5,000 daily
- Identified gaps and maximized training opportunities to improve on-the-job performance and service levels
- Utilized problem-solving and conflict-resolution skills to fix complex issues
Dispatcher
Urban Express
01.2014 - 09.2014
- Dispatched route planning for a fleet of 20+ vehicles serving 75+ in Maryland, Washington DC, and Virginia
- Maintained the warehouse inventory of up to 10,000 units across 10+ stores, performed data entry, and updated financial records to ensure positive cash flow
- Interfaced with 10+ bespoke brands to ensure customer satisfaction in a competitive market
Administrative Assistant
Henninger Media
05.2008 - 09.2013
- Applied analytical, organizational, and time management skills to schedule appointments, car services, meetings, conferences, and events for 10+ participants
- Provided executive support for elite clients and politicians while maintaining the confidentiality of sensitive information
- Facilitated travel arrangements including booking flights, hotels, and car rentals for executive clients
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA05.2005
Skills
- Customer Service,
- Customer relationship management
- Proficient in financial services
- Client account management
- Customer relationship management in banking
- Investment and financial planning
- Strategic business development
- Effective resource management
- Account closure management
- Financial management processes
- Investment portfolio management
- Cash handling
Certification
- Project Management Certification, Coursera
- Clerical Specialist Certification, Keystone School of Business Administration
- De-Escalation Training
Career Gap
- October 2014 - July 2016
- Birthed 1st child Stay at Home Mom
- October 2013 - December 2013
- Company cutbacks laid off (Henninger)
Timeline
Customer Service/ Call Center Specialist/ Administrative Assistant
MB Staffing
03.2024 - Current
Relationship Banker
Bank of America
01.2024 - Current
Sales Advisor/Call Center Operations Specialist
Tesla
09.2018 - 11.2023
Paratransit Operator
Metro Access
04.2017 - 09.2018
Front End Cashier Supervisor
Price Rite
08.2016 - 03.2017
Dispatcher
Urban Express
01.2014 - 09.2014
Administrative Assistant
Henninger Media
05.2008 - 09.2013
High School Diploma -
Potomac Senior High School
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