Cheryl Gorman-Plater
Sunderland
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
2026
2026
years of professional experience
1980
1980
years of post-secondary education
Work History
Retail Sales Associate/Clerk
United States Postal Service, USPS
Prince Frederick
06.2023 - Current
- Provide exceptional customer service by actively listening to customer needs and preferences.
- Supporte sales efforts by effectively promoting seasonal products and special offers.
- Maintain organize and visually appealing merchandise displays to enhance customer shopping.
- Process sales transactions accurately and efficiently using point-of-sale systems.
- Conduct regular inventory checks to ensure product availability and minimize stock discrepancies.
- Engage with customers to provide personalized recommendations and enhance the shopping experience.
- Utilize effective communication skills to convey product features and benefits to customers.
Receptionist
State of Maryland
Prince Frederick
- Managed front desk operations and ensured smooth daily workflows.
- Coordinated visitor check-ins and provided necessary information.
- Responded promptly to inquiries via phone and email to enhance communication.
- Streamlined visitor coordination processes to improve overall efficiency.
- Provided administrative support to departments as needed.
- Ensured a welcoming environment for all visitors and staff interactions.
Education
Bachelor of Science - Health Care Management
Waldorf University
Forest City, IA 07.2014 - 01.2018
Northern High School
Owings, MDSkills
- Customer service
- Visual merchandising
- Sales transactions
- Inventory management
- Point-of-sale systems
- Customer relationship management
- Stock replenishment
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Sales expertise
- Positive and professional
- Data entry
- Independent judgement
- Phone etiquette
- Transaction processing
- POS system operation
- Store opening and closing
- Money handling
- Professional appearance
- Interpersonal and written communication
- Customer engagement
- Customer needs assessment
- Retail sales
Accomplishments
- Received certificate for 100% Retail Customer Experience Shop. October 2024.
Timeline
Retail Sales Associate/Clerk
United States Postal Service, USPS
06.2023 - Current
Bachelor of Science - Health Care Management
Waldorf University
07.2014 - 01.2018
Receptionist
State of Maryland
Northern High School