Cheryl Thompson
Frederick,MD
Summary
Logical Account Manager offering 10 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising growth strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Practice Access Manager
Blink Health
07.2021 - Current
- Territory Manager for the Mid-Atlantic states, specializing in patient support, access, reimbursement, prior authorization, appeals, financial assistance and pharmacy operations.
- Supervised and provided guidance for over 100 pharmaceutical representatives across multiple pharmaceutical partners. Specializing in multiple therapeutic areas including, Women's Health, Cardiology, Nephology, Endocrinology, Dermatology, Rheumatology, Pain Management, Optical, Gastroenterology and Allergy.
- Worked closely with stakeholders to define role-based access controls that aligned with business objectives and needs.
- Cultivated strong relationships with partner sales teams and HCP's within the territory.
- Participated in Plan of Action regional meetings with Pharmaceutical partners.
- Formulated customized sales plans tailored to each product and territory.
Licensed Realtor
Northrop Realty
09.2020 - 01.2024
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Completed property walk-throughs before completing deals, upholding accuracy in listings and appraisals.
- Advised and informed prospective clients on current market activities/condition.
- Developed new business and managed new and existing clients.
Account Manager
Collect Rx Inc.
10.2019 - 06.2020
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Enterprise Sales and Account Manager
Kareo,Inc.
03.2016 - 06.2019
- Consult closely with Enterprise VIP billing company clients to ensure their satisfaction and return on investment of Kareo solutions.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Met and exceeded monthly quota goals by up to 300%
- Act as customer's primary liaison into Kareo. Accountable for identifying and directly addressing all business and technical issues impacting customer success.
- Map Kareo solutions to customer's unique business and technical requirements to ensure strategic long term value
- Understand customer's relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of Kareo solutions within my assigned accounts.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Manage and own competing requests across multiple client engagements
- Develop comprehensive business plans to effectively communicate current status of account and road maps for accelerated growth with accounts.
- Engage resources across the entire Kareo organization (sales, product management, customer success, R&D, and support)
- Proactively expand adoption of Kareo solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change
Sales Executive
Medical Account Services, Inc
12.2011 - 03.2016
- Sales leader for Allscripts medical software through our VAR program.
- Sales leader for Aprima Medical Software through our VAR program.
- Promoted company services such as billing , coding and consulting services.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Medical Coding And Billing Specialist
Medical Account Services Inc.
12.2008 - 12.2011
- Review and code physician charts for correct ICD-10, CPT procedure codes and apply the correct Level of Service code.
- Audit physicians, Nurse Practitioners, and Physician Assistants to keep them up to date on coding changes and that they were charting patient information correctly to obtain the correct CPT level of service code.
- Run internal audits of company's coding department to make sure our coders were maintaining a level of 90% accuracy.
- Generate an auditing report and meet with each individual and discuss the findings of the audit.
Medical Biller
MMI
06.2007 - 10.2008
- Daily charge entry for a multi physician practice.
- Follow up on denied claims and appeals processing of deniedclaims.
- Bookkeeping of the daily bank deposits.
Education
Nursing
Laboure College
Milton, MASkills
- Goals and performance
- Sales quota achievement
- Contract renegotiation
- Strategic Selling
- Retention strategies
- Service agreements
- Proficiency with CRM systems ( Salesforce)
- Business development and planning
- Product and service expertise
- Market Analysis
- Social Media
- Contract Preparation
Timeline
Practice Access Manager
Blink Health
07.2021 - Current
Licensed Realtor
Northrop Realty
09.2020 - 01.2024
Account Manager
Collect Rx Inc.
10.2019 - 06.2020
Enterprise Sales and Account Manager
Kareo,Inc.
03.2016 - 06.2019
Sales Executive
Medical Account Services, Inc
12.2011 - 03.2016
Medical Coding And Billing Specialist
Medical Account Services Inc.
12.2008 - 12.2011
Medical Biller
MMI
06.2007 - 10.2008
Nursing
Laboure College
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