Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chi Nguyen

Olney

Summary

Dynamic Assistant Manager at PR Family Medicine with a proven track record in enhancing customer satisfaction and team productivity. Skilled in financial reporting and conflict resolution, I successfully reduced discrepancies and mentored staff, fostering a collaborative environment that drove sales growth and operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Billing Manager

PR Family Medicine
09.2019 - Current
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Conducted performance reviews and implemented improvement plans.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Increased efficiency in billing processes by implementing new software and automating routine tasks.
  • Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
  • Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
  • Developed comprehensive billing guidelines, standardizing procedures across department and reducing variability in outcomes.
  • Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
  • Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
  • Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.

Medical Biller and Coder

PR Family Medicine
09.2019 - Current
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
  • Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
  • Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
  • Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
  • Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Generated reports to identify coding trends and discrepancies.

Assistant Manager

PR Family Medicine
08.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Medical Assistant

PR Family Medicine
09.2007 - 08.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

Associate Of General Studies - General Studies

Montgomery College
Rockville, MD

Certificate Of Technical Studies - Medical Informatics

Hagerstown Community College
Hagerstown, MD
07.2007

Certificate Of Technical Studies - Cosmetologist

Silver Spring Cosmetology School
Silver Spring, MD
02.2002

High School Diploma - General Studies

Montgomery Blair High School
Silver Spring, MD
06.2001

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Goal setting
  • Workload management
  • Conflict resolution
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Staff development
  • Strategic planning
  • Orientation and training
  • Policy enforcement
  • Sales growth
  • Employee performance evaluations

Certification

CPR Certified

HIPAA Certified

OSHA Certified

Languages

Vietnamese
Professional Working

Timeline

Billing Manager

PR Family Medicine
09.2019 - Current

Medical Biller and Coder

PR Family Medicine
09.2019 - Current

Assistant Manager

PR Family Medicine
08.2019 - Current

Medical Assistant

PR Family Medicine
09.2007 - 08.2019

Associate Of General Studies - General Studies

Montgomery College

Certificate Of Technical Studies - Medical Informatics

Hagerstown Community College

Certificate Of Technical Studies - Cosmetologist

Silver Spring Cosmetology School

High School Diploma - General Studies

Montgomery Blair High School

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Chi Nguyen