Summary
Skills
Work History
Education
Accomplishments
Certification
Overview
Generic

Chidera Odinakachukwu-Nwahiri

Odenton

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Skills

  • Revenue Optimization (Advanced)
  • Marriott PMS System
  • Marriott Global Source
  • Cross-functional Collaboration
  • Effective Communication
  • Critical thinking
  • Hospitality service expertise
  • Guest accommodations
  • Time Management
  • Problem-solving aptitude
  • Decision-Making
  • POS System Operation
  • Front Office Management
  • Customer Service Management

Work History

Front Desk Supervisor

COURTYARD BY MARRIOTT HOTEL
Bowie, MD
03.2024 - Current
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Enhanced hotel's online presence through targeted marketing campaigns and social media engagement.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Sales Coordinator

FAIRFIELD INN & SUITES BY MARRIOTT BWI AIRPORT
Linthicum Heights, MD
03.2022 - 02.2024
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Marketing Manager

TRUE MILLENIAL MARKETING AGENCY
Baltimore, MD
02.2021 - 01.2022
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
  • Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

Night Auditor

SLEEP INN & SUITES
Laurel, MD
03.2020 - 01.2021
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthrough.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
  • Handled emergency situations calmly and professionally, keeping guest safety as top priority at all times.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Promoted positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Bookkeeper

SEED INC LAYC
Riverdale Park, MD
05.2019 - 02.2020
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Implement more efficient filing system for financial documents, improving accessibility and organization.
  • Contributed to development of annual budgets by providing input on historical expenses and anticipated future costs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Sales Associate

GIANT FOOD
Laurel, MD
01.2018 - 04.2019
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Bladensburg HS
Bladensburg, MD

Associate degree - Health Science

Prince George’s Community College
Largo, MD

Accomplishments

  • I achieved the role of being a Marriott Bonvoy Connector while working at Fairfield Inn & Suites BWI Airport. The role supports the strategic direction and growth of enrollment.

Certification

  • SSGI (Six Sigma Global Institute) Scrum Qualified Master Certification and Training Program

Overview

9
9
years of professional experience
1
1
Certificate

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Chidera Odinakachukwu-Nwahiri